Julie Ventosi
Quincy,MA
Summary
- Dynamic retail professional with a proven track record at TJ Maxx, excelling in customer service and cash handling accuracy. Recognized for enhancing sales through effective merchandising and training initiatives, while fostering team motivation and accountability. Adept at implementing loss prevention strategies, contributing to a secure and profitable store environment.
Overview
14
14
years of professional experience
Work History
Key Holder/coordinator
TJ Maxx, TJX Companies
Quincy, MA
07.2012 - Current
- Assisted in daily store operations, ensuring optimal product presentation and customer experience.
- Managed cash register functions, accurately processing transactions and balancing drawers.
- Supported loss prevention efforts by monitoring inventory levels and identifying discrepancies.
- Trained new team members on operational procedures and customer service standards.
- Collaborated with management to implement merchandising strategies that enhanced sales performance.
- Maintained compliance with company policies during opening and closing procedures.
- Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
- Organized stockroom operations, optimizing space for improved inventory accessibility.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Assisted with team responsibilities by cleaning, managing cash registers, and product merchandising.
- Managed store personnel by delegating tasks and supervising daily operations.
- Assisted customers in locating specific items they were looking for quickly resulting in an increase of overall client satisfaction.
- Monitored associates throughout each assigned shift and professionally managed any challenges to maintain optimal store performance.
- Engaged with customers to build rapport and promote long-term loyalty for increased sales.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
- Streamlined opening and closing procedures as integral member of store staff.
- Increased store sales by creating visually appealing merchandise displays and product placements.
- Trained and supervised new employees to apply best practices in customer service and store operations.
- Ensured compliance with company policies and procedures, maintaining a safe and secure work environment for all staff members.
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Supported store operations during peak hours, effectively managing long queues and high volumes of customers.
- Met sales targets consistently for each shift by positively engaging customers and delivering high levels of service.
- Collaborated with the management team on implementing strategies to achieve store''s monthly sales targets.
- Mentored junior staff members, helping them develop their skills to advance within the company successfully.
- Contributed to store profitability by identifying opportunities for upselling and cross-selling products.
- Implemented loss prevention measures to minimize shrinkage rates within the store effectively.
- Streamlined inventory management, ensuring accurate stock levels and timely replenishment of merchandise.
- Increased sales by providing exceptional customer service and product knowledge.
- Facilitated smooth store operations during manager absences, ensuring continuity of service.
- Improved team morale and efficiency through effective delegation and clear communication.
- Ensured compliance with all company policies and procedures, minimizing risk and protecting assets.
- Monitored and reported on sales trends, providing valuable insights for inventory management.
- Enhanced store security by meticulously following all opening and closing procedures.
- Managed inventory accurately, ensuring stock levels were consistently optimized for sales demands.
- Fostered culture of accountability and excellence, leading by example and encouraging team growth.
- Developed reward system for staff achievements, motivating team and increasing overall performance.
- Maintained store's cleanliness and visual standards, creating welcoming environment for customers.
- Resolved customer complaints with empathy and efficiency, turning potential negative experiences into positive ones.
- Marked-down clearance items and relocated merchandise to proper store areas.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Mentored new sales associates to contribute to store's positive culture.
- Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
- Coordinated daily operations to enhance team productivity and efficiency.
- Supported visual merchandising efforts, maintaining appealing product displays and layouts.
- Trained new staff on company policies and procedures, fostering a cohesive work environment.
- Managed scheduling for staff shifts, optimizing coverage during peak hours for improved service quality.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Prioritized and managed multiple projects simultaneously, ensuring all met their deadlines and objectives without compromising quality.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Education
Associate of Science - Criminal Justice
Quincy College
Quincy, MA06-1999
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Workplace safety
- Customer service management
- Staff training and development
- Staff oversight
- Team training and development
- Staff training
- Inventory monitoring
- Loss prevention
- Loss prevention strategies
- Scheduling coordination
- Store operations oversight
- Front end operations
- Opening and closing coordination
- Store recovery processes
- Multitasking and prioritizing
- Retail operations
- Employee training
- Flexible work schedule
- Adaptable to changing demands
- Sales floor organization
- Inventory and stocking
- Handling complaints
- Team building and motivation
- Store reset and recovery
- Leadership development
- Product merchandising
- Goal setting and achievement
- POS terminal operation
- Merchandise promotion and display
- Shelving
- Decision-making
- Staff coaching and training
- Superior work ethic
- Delegation and supervision
- Work area inspection
- Creativity and originality
- Inventory management
- Merchandising operations
- Analyzing profitability
Timeline
Key Holder/coordinator
TJ Maxx, TJX Companies
07.2012 - Current
Associate of Science - Criminal Justice
Quincy College