Julissa N Mendez
Spencer
Summary
To occupy a position in your company where I can develop to the maximum my capacities, abilities and skills. Show my interest and do my best to comply with all instructions.
HIGHLIGHTS OF QUALIFICATIONS
-Creative and independent with strong mechanical aptitude.
-Ability to work independently as well as a team player. -Close to work, responsible, and punctual, take pride of my work.
Overview
6
6
years of professional experience
Work History
Patient Coordinator
Super Braces Of Worcester
Worcester, MA
07.2023 - Current
- Welcomes all new patients/parents in the office and follows patients through their entire patient journey
- Check in and check out patient
- Worked with patients to schedule appointments
- Maintained confidentiality of patient data and condition to safeguard health information.
- Data entry
- Provided complete patient assessments and communicated with patients to understand medical histories.
- Submit Prior Authorizations to insurance
- Verifying patients insurance
- Shared patient status updates during shift changes for continuum of care.
- Verified patient insurance eligibility and entered patient information into system.
- Answered incoming calls, scheduled appointments.
- Provided excellent customer service to patients and Ortho assistance.
Call Center Representative
New England Family Dental
Marlborough, MA
08.2022 - Current
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Educated customers on company systems, form completion and access to services.
- Makes intakes
- Makes appointments
- Answer phones and makes calls to the patients
Technician Manufacturing
Sanofi Genzyme
09.2021 - Current
- Following proper GxP
- Monthly cleaning in the rooms.
- Sani-suite operations
- PH/Conductivity Meter standardization.
- Batching tanks and cylindricals.
- Performing room area clearances.
- Manufacturing Order's for daily use.
- Terminating/aborting records.
- Always maintaining the suites and office areas audit prep ready.
- Keeping production area stocked with supplies and making sure supplies are within expiry time.
- Made sure that products were produced on time and are of good quality.
- Tested products or subassemblies for functionality or quality and troubleshot problems with equipment, devices or products
Aseptic Cleaner
Cleaning Facility Services
04.2020 - 09.2021
- Proper downing sequence, Governance SOP, cGMP, sterilize cleaning rooms
- Stocked gowning, IPA, and sterilized the manufacturing suites as a Day Porter
- Executed 3x special cleanings
- Batched chemicals per SOP.
Customer Services, Stocking, Cashier
Walmart Supercenter
10.2018 - 04.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
Packing, Shipping, and Receiving
T.J. Maxx Distribution Center
08.2018 - 10.2018
- Loaded and unloaded boxes and pallets using safe operating procedures and correct equipment.
- Kept work areas clean, safe and organized.
- Placed, tagged and secured merchandise in diverse designated areas.
- Restocked products and rotated items according to standard procedures.
Cashier/ Costumer Service/ Merchandise
Rainbow Shops
02.2018 - 08.2018
- Resolved customer complaints and maintained clean and tidy checkout area.
- Enabled customers to feel welcomed, important and appreciated by answering questions about products sold throughout store.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Handled approximately daily credit and cash transactions for customers with accuracy and speed.
Education
Associate Degree - Medical Office
Quinsigamond Community College
Worcester, MA2022
MA) -
North High School
Worcester, MA2018
Skills
- Highly regulated 24/7 cGMP environment
- Full understanding of GxP
- Citrix Receiver (MES),
- Knowledgeable of Framingham Sanofi building and facilities
- Ability to interpreter SOP's from biotechnology companies
- Able to work in collaborative team environment and interact with others
- Available to work any time
- Reading gauges
- Standardizing meters
- Batching chemicals
- Multitasking
- Time management
- Reliable and trustworthy
- Coordination
- Organizational skills
- Planning
- Production log maintenance
- Materials knowledge
- Team building
- Workplace safety
Timeline
Patient Coordinator
Super Braces Of Worcester
07.2023 - Current
Call Center Representative
New England Family Dental
08.2022 - Current
Technician Manufacturing
Sanofi Genzyme
09.2021 - Current
Aseptic Cleaner
Cleaning Facility Services
04.2020 - 09.2021
Customer Services, Stocking, Cashier
Walmart Supercenter
10.2018 - 04.2020
Packing, Shipping, and Receiving
T.J. Maxx Distribution Center
08.2018 - 10.2018
Cashier/ Costumer Service/ Merchandise
Rainbow Shops
02.2018 - 08.2018
Associate Degree - Medical Office
Quinsigamond Community College
MA) -
North High School