Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jurgen Sulejmani

Stoneham

Summary

Proven customer service expert from Albano Barbershop, adept in cash management and resolving complaints with empathy, enhancing customer loyalty. Demonstrated reliability and exceptional patience in high-pressure situations. Skilled in fostering positive relationships, ensuring customer satisfaction, and maintaining meticulous cash accuracy, contributing to a welcoming and efficient environment.

Overview

2
2
years of professional experience

Work History

Customer Service Cashier

Albano Barbershop
Arlington, MA
03.2023 - Current
  • Maintained a clean and organized workspace, promoting a welcoming environment for customers.
  • Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Processed customer orders and accurately handled payment transactions.
  • Counted money in drawers at beginning and end of each shift.
  • Developed and managed relationships with customers to increase customer loyalty.
  • Answered product questions using knowledge of sales and store promotions.
  • Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
  • Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.

Education

High School Diploma -

Stoneham High School
Stoneham, MA
05-2025

Skills

  • Customer service
  • Customer satisfaction
  • Reliability and punctuality
  • Patience and composure
  • Cash handling
  • Customer complaint resolution
  • Cash management
  • Customer inquiries

Languages

English
Native or Bilingual

Timeline

Customer Service Cashier

Albano Barbershop
03.2023 - Current

High School Diploma -

Stoneham High School

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Jurgen Sulejmani