Justin Cochrane
Acushnet
Summary
Parts Manager at AutoZone with a proven track record in inventory management and customer service excellence. Enhanced operational efficiency through an innovative inventory system, while fostering a positive team environment. Skilled in conflict mediation and employee training, ensuring high standards of safety and customer satisfaction.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Parts Manager
AutoZone
35 Berdon Way Fairhaven Mass.
07.2022 - Current
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Conducted regular audits on inventory levels, ensuring accuracy and preventing discrepancies between physical counts and system records.
- Managed warranty claims efficiently by working closely with manufacturers to resolve issues promptly while minimizing financial losses to the company.
- Increased efficiency in the parts department by implementing an improved inventory management system.
- Provided excellent customer service by assisting customers with locating specific parts or guiding them through the ordering process.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Ordered parts for customers, repair shops.
- Supervised and trained staff on product knowledge and customer service.
- Watched over the store to ensure no theft had taken place.
Personal Care Assistant
Tempus Unlimited
600 Technology Center Drive Stoughton Ma
04.2018 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Improved client comfort by providing exceptional personal care and maintaining a clean, safe environment.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Adapted quickly to new client situations, building rapport through active listening skills and an empathetic approach towards individual needs.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Enhanced client well-being by assisting with daily activities such as bathing, dressing, and grooming.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Supported clients'' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Managed household chores efficiently, enabling clients to enjoy a clean living space without added stress or physical strain.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Remained alert to problems or health issues of clients and competently responded.
Security
Funz Trampoline Park
1024 Kings Hwy New Bedford
11.2018 - 10.2021
- Reported improper or illegal acts to Security Manager.
- Documented and organized security information accurately and efficiently.
- Identified and reported suspicious activity to prevent security incidents.
- Oversaw area games to maintain security and compliance.
- Enhanced security measures by conducting regular risk assessments and implementing necessary updates.
- Maintained safety standards within the property, conducting regular checks and initiating corrective measures when needed.
- De-escalated tense customer interactions and helped with resolving conflicts
Education
High School Diploma -
Monarch
804 N. 2nd Avenue East, Rock Rapids, Iowa06-2017
Skills
- Customer service
- Invoice processing
- Inventory management
- Ordering parts
- Improving customer satisfaction
- Returns processing
- Inventory restocking
- Management
- Problem-solving
- Employee training
- Safety compliance
- Rule enforcement
- Emergency response
- Conflict mediation
- Trainer
Certification
Certified Personal Care Assistant
Timeline
Parts Manager
AutoZone
07.2022 - Current
Security
Funz Trampoline Park
11.2018 - 10.2021
Personal Care Assistant
Tempus Unlimited
04.2018 - Current
High School Diploma -
Monarch