Justin Falcone
Haverhill
Summary
Proven leader and efficient multitasker, I elevated customer satisfaction and streamlined operations at Butcher Boy Meat Market. Expert in employee management and problem-solving, I successfully mentored staff whilst demonstrating exceptional time management and customer service skills without relying on numerical specifics.
Overview
8
8
years of professional experience
Work History
Assistant Grocery Store Manager
Butcher Boy Meat Market
10.2018 - Current
- Oversaw ordering processes for products, maintaining optimal stock levels to meet customer demand without overstocking inventory.
- Mentored and trained new employees, fostering a positive work environment that promoted teamwork.
- Delegated tasks and duties to grocery staff.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities and monitored performance.
- Enhanced customer satisfaction by addressing inquiries, resolving issues, and providing product recommendations.
Grocery Bagger
Market Basket
09.2016 - 04.2018
- Assisted customers with carrying heavy bags to their vehicles, enhancing overall service quality.
- Collected carts from parking lot and designated return locations.
- Stocked shelves and organized merchandise displays for easy retrieval.
- Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
- Assisted customers with product inquiries by sharing extensive knowledge of grocery items and their locations.
Education
EMT
Northern Essex Community College
Lawrence, MA08.2024
High School Diploma -
Haverhill High School
06.2019
Skills
- Task Delegation
- Employee Management
- Time Management
- Customer Service
- Problem-Solving
- Multitasking Abilities
Timeline
Assistant Grocery Store Manager
Butcher Boy Meat Market
10.2018 - Current
Grocery Bagger
Market Basket
09.2016 - 04.2018
EMT
Northern Essex Community College
High School Diploma -
Haverhill High School
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