Justin Rivera
Lawrence
Summary
Experienced with navigating diverse routes and ensuring timely deliveries. Uses effective communication skills to enhance customer satisfaction and resolve issues. Knowledge of vehicle maintenance and safety protocols ensures reliable and secure operations.
Experienced with extrusion machinery operation, ensuring high-quality output and efficiency. Utilizes strong problem-solving skills to troubleshoot and maintain equipment. Track record of adhering to safety standards and working effectively within team.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Experienced with managing overdue accounts and resolving payment disputes efficiently. Utilizes negotiation techniques and persuasive communication to secure payments. Track record of maintaining accurate records and collaborating with teams to meet collection targets.
Overview
13
13
years of professional experience
Work History
Delivery Driver
UberEATS
01.2021 - Current
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
Packaging Handler
Straumann Group
07.2024 - 12.2024
- Maintained a safe work environment through diligent adherence to safety protocols and guidelines.
- Reduced material waste by refining packaging techniques and optimizing the use of resources.
- Consistently met or exceeded performance targets by diligently following established policies, procedures, and best practices in the packaging process.
Extrusion Operator
Medtronic
10.2022 - 02.2023
- Handled several raw materials and kept everything organized
- Extrusion for medical cardiac tubes
- Filled out paperwork containing information about tubes created
- Adjusted equipment for new product line and performed troubleshooting to deliver quality in operations.
- Measured extruded products to identify imperfections, adjusting controls to adhere to project specifications.
Extrusion Line Operator
Insulet Corporation
05.2022 - 12.2022
- Assembled Pods for people with Diabetes
- Inspected materials to make sure they were properly working then assembled together
- Maintained a clean workspace, also made sure products were clean and safe
- Maintained accurate inventory records, tracking raw materials usage and updating system accordingly.
Collections Agent
F.H. Cann & Associates Inc.
09.2018 - 03.2020
- Contacted borrowers through the phone and explained programs that will best fit their financial needs
- Kept borrowers information secure through a computer system
- Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
- Processed payments and applied to customer balances.
Customer Service Representative
Patriot Go Green Lawn Care
05.2018 - 09.2018
- Provided customer service through telephone
- Put customer information into a secure computer system to run a rough estimate on prices for lawn care
- Responded to customer requests for products, services, and company information.
Seasonal Customer Service Floor Representative
Macy's
11.2017 - 02.2018
- Maintained customer satisfaction, provided help, kept floor safe and organized
- Facilitated a positive shopping experience for customers, consistently exhibiting a friendly demeanor while addressing questions or concerns.
Cook
Friendly's Restaurant
06.2017 - 01.2018
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
Warehouse Packer
UPS Warehouse
11.2016 - 06.2017
- Inspected products before packaging to avoid shipping defective or damaged goods to customers.
- Enhanced warehouse efficiency by accurately packing and labeling products for shipment.
- Maintained a clean and safe work environment, adhering to established safety protocols and procedures.
HVAC Assistant
Dan's Services
01.2016 - 11.2016
- Trained in installation for heating, ventilation, and air conditioning (HVAC)
- Supported senior technicians in the installation, repair, and maintenance of various HVAC systems.
- Collaborated with other professionals, such as electricians and plumbers, to ensure seamless integration of HVAC systems into building structures.
Summer Position
Cutco
05.2016 - 09.2016
- Self-Management in a business company
- Marketed and sold kitchen equipment
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
Sales Manager
MP Graphix
01.2012 - 01.2015
- Provided customer service for customers such as setting up appointments, and gave consultations
- Trained on embroidery machines and completed clothing orders for embroidery
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
Education
No Degree - Business Administration And Management
Northern Essex Community College
Haverhill, MA01.2018
No Degree - Business Education
American International College
Springfield, MA01.2016
High School Diploma -
Lawrence High School
Lawrence, MA01.2015
Skills
- Positive attitude
- Customer service
- Teamwork and collaboration
- Attention to detail
- Problem-solving
- Time management skills
- Order picking and processing
- Stocking and inventory
- Tool maintenance
- Plastics manufacturing
- Machine setup
Leadershipskills
- Captain of the varsity football team, 09/01/14, 06/01/15
- CorUnum Meal Center, Volunteer, 01/01/17, Present, Lawrence, MA
Timeline
Packaging Handler
Straumann Group
07.2024 - 12.2024
Extrusion Operator
Medtronic
10.2022 - 02.2023
Extrusion Line Operator
Insulet Corporation
05.2022 - 12.2022
Delivery Driver
UberEATS
01.2021 - Current
Collections Agent
F.H. Cann & Associates Inc.
09.2018 - 03.2020
Customer Service Representative
Patriot Go Green Lawn Care
05.2018 - 09.2018
Seasonal Customer Service Floor Representative
Macy's
11.2017 - 02.2018
Cook
Friendly's Restaurant
06.2017 - 01.2018
Warehouse Packer
UPS Warehouse
11.2016 - 06.2017
Summer Position
Cutco
05.2016 - 09.2016
HVAC Assistant
Dan's Services
01.2016 - 11.2016
Sales Manager
MP Graphix
01.2012 - 01.2015
No Degree - Business Administration And Management
Northern Essex Community College
No Degree - Business Education
American International College
High School Diploma -
Lawrence High School
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