Justin Sosa
Springfield
Summary
Dedicated Front End Supervisor well-versed in satisfying customers with exceptional service and support. Accurate and efficient in handling money, assigning tasks and maintaining customer areas. In-depth understanding of sales strategy and merchandising techniques. Very eager to learn new techniques and/or strategies.
Overview
7
7
years of professional experience
Work History
Front End Lead
Dick's Sporting Goods, Inc
11.2021 - Current
- Assisting store leadership team with general supervision
- Performing cash office functions
- Training and onboarding new teammates; cross-training current teammates
- Ensuring sales goals are met (Credit Cards, Protection Plans and loyalty accounts)
Sales Lead
Journeys Shoes
12.2019 - 03.2020
- Boosted sales performance by implementing strategic sales plans and effective team management.
- Achieving sales goals and performance standards (store and personal).
- Helping out with daily store operations and loss prevention needs.
Team Member
Tim Hortons
05.2017 - 03.2019
- Encountering guests making sure they're welcomed
- Completing accurate transactions
- Keeping a sanitized work station
Education
Career Diploma - Radio And Television Broadcasting
College of Sports Media
Toronto, ON07.2021
High School Diploma -
Lester B. Pearson Catholic High School
Ottawa, ON06.2019
Skills
- Customer Service
- Cash Register Operation
- Staff Supervision
- Fraud Prevention
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Full Professional
Timeline
Front End Lead
Dick's Sporting Goods, Inc
11.2021 - Current
Sales Lead
Journeys Shoes
12.2019 - 03.2020
Team Member
Tim Hortons
05.2017 - 03.2019
Career Diploma - Radio And Television Broadcasting
College of Sports Media
High School Diploma -
Lester B. Pearson Catholic High School
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