Justina Leto
Westborough
Summary
Dynamic HR Administrator at Able Limousine Inc, adept in conflict resolution and payroll administration. Successfully organized onboarding and training sessions, enhancing employee effectiveness. Proven ability to maintain compliance with labor laws while fostering strong client relations. A self-starter with exceptional organizational skills, dedicated to improving workplace productivity and employee satisfaction. Flexible and focused team player with expertise in customer relationship management, hr proficiencies, strategic planning and time management. Considered highly knowledgeable in information technology, systems and program management.
Overview
19
19
years of professional experience
1
1
Certification
Work History
HR Administrator
Able Limousine Inc
Hopkinton
05.2019 - Current
- Informed job applicants of duties and responsibilities, compensation, and benefits.
- Resolved conflicts between employees in a timely manner.
- Organized training sessions for staff members to improve their skillsets.
- Organized onboarding activities for new hires including orientations, paperwork, and introductions.
- Provided guidance on disciplinary actions when needed.
- Resolved conflicts between employees in a professional manner.
- Conducted initial interviews to assess candidates' skills and qualifications.
- Searched for qualified job candidates using computer databases, media advertisements or employee referrals.
- Maintained personnel records in compliance with applicable laws and regulations.
- Maintained and updated organizational charts, employee handbooks or performance evaluation forms.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Reviewed resumes and applications submitted by prospective employees.
- Prepared payroll information based on approved timesheets each week.
- Managed employee benefits and compensation packages.
- Maintained current knowledge of equal employment opportunity and affirmative action guidelines and laws.
- Reviewed resumes and applications submitted by potential candidates for open positions.
- Interviewed job applicants to obtain information on work history, education or job skills.
- Ensured compliance with labor laws related to wages, hours worked, overtime pay, leaves of absence.
- Developed job descriptions, job postings, and recruitment materials.
- Handled employee grievances or complaints in accordance with company policies and procedures.
- Scheduled or conducted new employee orientations.
- Worked effectively in team environments to make the workplace more productive.
- Prepared or maintained employment records using human resources management system software.
Client Services Manager
Able Limousine
Hopkinton
05.2017 - 04.2019
- Managed customer inquiries and complaints in a timely manner.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Identified potential risks associated with client services operations.
- Proposed or approved modifications to project plans.
- Assigned work and monitored performance of project personnel.
- Maintained client relationships by partnering with internal teams to understand client goals and objectives.
- Facilitated learning opportunities to advance team's customer service and technical skills.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Attended workshops, meetings and site visits to gather customer requirements.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Delegated work to staff, setting priorities and goals.
- Directed and motivated staff by reviewing work and providing constructive feedback.
- Created and managed budgets for travel, training, and team-building activities.
- Analyzed customer feedback surveys to identify opportunities for improvement.
- Trained new staff members on customer service processes and procedures.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Resolved customer inquiries and complaints requiring management-level escalation.
Dispatcher
Able Services
Hopkinton
03.2013 - 05.2017
- Ensured compliance with safety regulations and company policies.
- Recorded results of service calls to create report summaries for senior management.
- Received and dispatched calls for corporate and retail clients.
- Oversaw communications within assigned territories.
- Alerted personnel of road and weather hazards to minimize accidents and delays.
- Recorded and maintained files or records of customer requests, work or services performed.
- Monitored dispatch board and adjusted call priorities regularly based on caller needs.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Worked closely with transportation supervisor to dispatch and assign loads.
- Provided timely updates to customers regarding their orders or requests.
- Engaged in conversation with customers to understand needs, resolve issues and build lasting relationships
- Developed positive relationships with customers through friendly interactions.
Extern
UMass Surgery Clinic
Worcester
02.2010 - 03.2010
- Roomed and checked in patients using ALL SCRIPTS
- Obtained and recorded vital signs and performed EKGs on patients as necessary
- Performed urinalysis, dips, spins, culture and sensitivity tests, and bladder scans on a daily basis
- Changed, washed, undressed and dressed wounds for patients as needed
- Reconciled medication lists
- Practices within which I served: Transplant, Urology, Neurology, Renal, Post trauma, Wound (plastic surgery), Bariatric, Multi-D
Nanny
Stumm Residence
Grafton
08.2007 - 01.2009
- Was responsible for the care of two children: an 8 month old boy and a 24 month old girl
- Duties included preparing nutritious meals for the children, bathing them, and dressing them
- Additional duties included transporting children to and from both activities and school, and monitoring outdoor and indoor play
Cashier
Price Chopper
Worcester
07.2006 - 06.2007
- Provided excellent customer service while operating a manual cash register
- Bagged groceries and returned unwanted items to their appropriate shelves in isles
Education
Associate of Science - Business Administration And Management
Quinsigammond Community College
Worcester05-2014
Clinical Medical Assistant Certification - Phlebotomy Certification, Electrocardiograph Certification
Health Training Center
Worcester, MA01.2010
High School Diploma -
North High School
Worcester, MA06.2007
Skills
- Conflict resolution
- Payroll administration
- Employee onboarding
- Customer service
- Organizational skills
- Problem solving
- Customer and client relations
- Records management
- Self-starter
- Administrative operations
- Customer relations
- Account balancing reconciliation
- AP/AR proficiency
- Task prioritization
- Scheduling and calendar management
- Tech-Savvy
- Scheduling
- Phone call answering
- Multi-task management
- Billing and coding
- Recordkeeping and bookkeeping
- Professional communication
- Business correspondence
- Documentation and reporting
Certification
- Clinical Medical Assistant Certification
- Phlebotomy Certification
- Electrocardiograph Certification
- Adult, Infant, and Child, CPR and AED Certification
- First aid certified
- Notary Public
Training
UMass Surgery Clinic, Worcester, MA, 02/10 - 03/10, Extern, Roomed and checked in patients using ALL SCRIPTS., Obtained and recorded vital signs and performed EKGs on patients as necessary., Performed urinalysis, dips, spins, culture and sensitivity tests, and bladder scans on a daily basis., Changed, washed, undressed and dressed wounds for patients as needed., Reconciled medication lists., Transplant, Urology, Neurology, Renal, Post trauma, Wound (plastic surgery), Bariatric, Multi-D
References
References available upon request.
Timeline
HR Administrator
Able Limousine Inc
05.2019 - Current
Client Services Manager
Able Limousine
05.2017 - 04.2019
Dispatcher
Able Services
03.2013 - 05.2017
Extern
UMass Surgery Clinic
02.2010 - 03.2010
Nanny
Stumm Residence
08.2007 - 01.2009
Cashier
Price Chopper
07.2006 - 06.2007
Associate of Science - Business Administration And Management
Quinsigammond Community College
Clinical Medical Assistant Certification - Phlebotomy Certification, Electrocardiograph Certification
Health Training Center
High School Diploma -
North High School
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