Summary
Overview
Work History
Education
Skills
Systems
Timeline
Generic

Justine Corte

Quincy

Summary

To obtain a management position in credit that will make use of my leadership, communication, customer service, and problem solving skills within an organization where there is room for advancement and growth.

Overview

25
25
years of professional experience

Work History

Senior Manager of Credit, Collections and Accounts Receivable

Oofos, Inc.
01.2023 - Current
  • -Manage AR team, including hiring, onboarding, training, and development
  • -Establish and maintain credit policy
  • -Monitor and enforce department policies and controls while identifying inefficiencies and recommending solutions
  • -Define and measure credit and collections goals and objectives and measure with appropriate metrics
  • -Evaluate and provide analysis, conclusion, and recommendations to determine credit worthiness and credit lines of new accounts with the goal of collecting all receivables and minimizing bad debt losses
  • -Conduct credit reviews on customers to lower, maintain or raise credit limit in accordance with established company policies and terms in a timely manner
  • -Handle major accounts requiring individual attention, marginal accounts, problem accounts, special credit arrangements, and deviations from standards
  • -Refer accounts to collections agencies as needed
  • -Identify and propose accounts for bad debt write off as needed and maintain records of bankruptcy notices and filing of customers
  • -Manage relationships with Sales agency and sales representatives
  • -Review daily credit hold reports for customer service and sales teams
  • -Work with other departments to identify, research, understand and resolve chargebacks
  • -Manage monthly AR close process including reconciliation of AR subledger to GL
  • -Collaborate with multiple levels of management including Finance, Sales, Customer Service, distribution, marketing, and IT
  • -Manage information requests during year-end audits

Manager of Credit, Collections and Accounts Receivable

Franklin Sports, Inc.
10.2016 - 12.2022
  • -Responsible for hiring, training, and managing a team of Accounts Receivable administrators and Accounts Receivable supervisor
  • -Develop and implement credit policies and procedures to reduce risk and improve the activities of the credit department
  • -Evaluate and provide analysis, conclusion, and recommendations to determine credit worthiness and credit lines of new accounts
  • -Review existing accounts on an annual basis to ensure they still adhere to Company credit Standards and guidelines; revoke lines of credit upon receipt of external information pertinent to financial strength of accounts
  • -Review all orders for credit approval and release as approved
  • -Compile and report all bad debts and credit losses on a quarterly basis and report to Executive Management team
  • -Establish and maintain daily and monthly reporting tools to optimize the invoice to cash cycle such as DSO, AR aging and cash forecasting
  • -Organize collection workload according to degree and amount of delinquency and assign to AR team for collections; assist team with collection activities in difficult cases
  • -Work closely with collection agencies to ensure a minimal loss of revenue
  • -Oversee cash application for accuracy
  • -Research deductions and claims via communication with the customers and appropriate internal departments to reconcile customer accounts
  • -Attend semi annual meetings for NACM (National Association of Credit Managers)
  • -Collaborate with multiple levels of management including Finance, Sales, Customer Service, distribution, marketing, and IT
  • -Facilitated monthly meetings with Accounts Receivable Staff and Executive Management to review accounts with balances over 60 days past due
  • -Assisted with year end audit

Senior Credit Analyst

The Clarks Companies, N.A.
11.2010 - 10.2016
  • -Responsible for key accounts totaling $150M in sales
  • -Perform sales analysis, account management and general accounting duties for key accounts
  • -Assist credit manager in daily functions of department and provide training to new employees
  • -Approve credit applications and assign appropriate credit lines as well as extend credit lines for existing customers
  • -Maximize company’s cash flow and maintain bad debt at less than 0.25%, which is below industry standards, by helping to establish effective departmental policies and procedures
  • -Generate and review credit reports for credit manager to decrease amount of delinquent accounts and increase sales
  • -Build and maintain working relationships with sales, distribution and accounting teams to find ways to improve company and department operations
  • -Research and validate customer chargebacks and negotiate reversals and paybacks of invalid deductions
  • -Work with both internal and external departments to identify reasons for chargebacks and how to prevent future occurrences
  • -Provide senior management team with monthly management report that highlights delinquency, bad debt, days sales outstanding and deductions month over month and year over year

National Accounts Adjustor

New Balance Athletic Shoe, Inc.
03.2005 - 10.2010
  • -Responsible for national accounts totaling $100M in sales
  • -Perform diversified analytical, investigatory and administrative duties including order review/approval, dealer contact, report preparation and maintenance of account records
  • -Coordinate credit department, customer service department and accounts receivable department making certain all communications are open and all operations are maintained in compliance within customer terms and policies
  • -Compile and prepare cash reports for executive management
  • -Approve daily orders and assist with shipment schedules
  • -Visit major accounts on a regular basis to discuss accounts payable policies and review their procedures to assist them in expediting payments
  • -Post cash on assigned national accounts
  • -Create new policies and procedures as needed

Credit Representative

New Balance Athletic Shoe, Inc.
03.2005 - 11.2006
  • -Review customer account status and approve or initiate credit holds
  • -Strive to reduce DSO by contacting customers to determine when payment will be made and reason for delay
  • -Investigate questionable entries and chargebacks on account and resolve disputed items with appropriate company personnel
  • -Work with sales representatives to discuss and determine apparent payment problems and possible resolution
  • -Review aging for possible bad debt write-offs and call to management’s attention
  • -Handle incoming calls from customers and account services to resolve customer billing issues
  • -Evaluate assigned past due accounts for possible collection agency action and make recommendations to Collection Manager

Credit Analyst

Maxwell Shoe Company Inc.
09.2000 - 11.2004
  • -Perform credit analysis, verify bank and trade references, review D&B information to approve terms and credit lines for major corporate as well as independent accounts
  • -Review of customer accounts to facilitate daily release of orders
  • -Prepare reports reflecting status of credit and collection activity for each division for distribution to upper management
  • -Research payment problems associated with invoices and chargebacks and resolve with applicable company personnel
  • -Work as liaison with all departments - acting as mediator and offering assistance and guidance for the purpose of maintaining an efficient, effective credit operation
  • -Maximize cash flow by monitoring/collecting past due accounts to minimize the company’s total investment in accounts receivable, limit risk on marginal accounts, and control bad debt expense

Education

Bachelor of Arts -

Fordham University

Skills

  • Strategic planning
  • Cross-functional collaboration
  • Operations management
  • Cross-functional team coordination

Systems

SAP, NetSuite

Timeline

Senior Manager of Credit, Collections and Accounts Receivable

Oofos, Inc.
01.2023 - Current

Manager of Credit, Collections and Accounts Receivable

Franklin Sports, Inc.
10.2016 - 12.2022

Senior Credit Analyst

The Clarks Companies, N.A.
11.2010 - 10.2016

National Accounts Adjustor

New Balance Athletic Shoe, Inc.
03.2005 - 10.2010

Credit Representative

New Balance Athletic Shoe, Inc.
03.2005 - 11.2006

Credit Analyst

Maxwell Shoe Company Inc.
09.2000 - 11.2004

Bachelor of Arts -

Fordham University

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Justine Corte