Justine Foley-Tripp
East Wareham,MA
Summary
Professional Bartender with extensive knowledge of spirits and engages customers one-on-one. Friendly, open and committed to building customer base by providing positive service experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Bartender
Lindsey's Family Restaurant
03.2020 - 11.2022
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Handled cash and credit card transactions with accuracy and efficiency.
- Maintained a clean and organized bar, ensuring that all supplies were stocked and ready for use.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Provided exceptional customer service, ensuring that all customers felt welcomed and valued.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Bartender
Chilis's Bar And Grill
09.2004 - 02.2020
- Obtained cash bank and stocked service bar to prepare for operation.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Followed strict recipes and drink measurements to minimize product used.
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Practiced safe work habits, wearing protective equipment and consistently following MSDS and OSHA standards.
- Built relationships with vendors to manage orders and negotiate costs.
Wait Staff Member
Maurizios Restaurant
04.2003 - 04.2004
- Bussed and reset tables to keep dining room and work areas clean.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Cultivated warm relationships with regular customers.
- Set up dining room to promote welcoming environment and meet or exceed hospitality and service standards.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized communication practices with kitchen staff to deliver customer meals in timely manner.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Explained menu items and preparation methods to provide high level of customer service and promote dining atmosphere.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
Education
No Degree - Psychology
Quincy College
Plymouth, MAHigh School Diploma -
Plymouth North High School
Plymouth, MA06.2002
Skills
- Cash Register Operation
- Identification Verification
- Good Conversationalist
- Billing and Payment Processing
- Excellent Judgment
- Performance Improvement
- Safe Serving Knowledge
- Patron Experiences
- Suggestive Selling
- Credit and Cash Transactions
- Customer Service
- Patron Rapport
- Attending Multiple Customers
- Professional Service Standards
- Team Training
- Hospitality Service Expertise
- Cash Handling and Management
- Handling Difficult Customers
- Energetic and Outgoing
- Anticipating Guest Needs
- Complex Problem-Solving
- Engaging Customers
- Team Training
- Hospitality Service Expertise
- Cash Handling and Management
- Servsafe Certified
- Handling Difficult Customers
- Energetic and Outgoing
- Anticipating Guest Needs
- Complex Problem-Solving
- Engaging Customers
- Team Training
- Hospitality Service Expertise
- Cash Handling and Management
- Servsafe Certified
- Handling Difficult Customers
- Energetic and Outgoing
- Anticipating Guest Needs
- Complex Problem-Solving
- Engaging Customers
Certification
TIPS Certification
Timeline
Bartender
Lindsey's Family Restaurant
03.2020 - 11.2022
Bartender
Chilis's Bar And Grill
09.2004 - 02.2020
Wait Staff Member
Maurizios Restaurant
04.2003 - 04.2004
No Degree - Psychology
Quincy College
High School Diploma -
Plymouth North High School
TIPS Certification
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