Summary
Overview
Work History
Education
Skills
Timeline
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Justine Perez

Everett

Summary

Bilingual and digitally proficient professional with extensive experience in customer-facing roles and healthcare administration. Adept at remote scheduling, prescription coordination, and patient communication. Known for professionalism, attention to detail, and strong multitasking.

Overview

8
8
years of professional experience

Work History

Waitress

Yard House
09.2021 - Current
  • Deliver high-quality customer service in a fast-paced environment.
  • Take orders, handle payments, and resolve guest concerns professionally.
  • Collaborate with team to ensure smooth operations and guest satisfaction.

Remote Scheduling Specialist

Mass General Brigham
Somerville
02.2023 - 05.2025
  • Company Overview: Cardiology (Remote)
  • Schedule cardiology appointments and manage provider calendars.
  • Submit and track prescription authorizations and patient referrals.
  • Communicate with patients and healthcare providers to ensure smooth care coordination.
  • Maintain confidentiality and accuracy in patient data management systems.
  • Cardiology (Remote)

Manager/Bartender

Boston Burger Company
01.2017 - 12.2021
  • Led hiring, onboarding, and training for new staff.
  • Managed scheduling, resolved staff conflicts, and ensured workflow efficiency.
  • Provided bartending service and strengthened team morale through leadership.

Education

TIPS Certified -

Beyond Institute Center
Kissimmee, FL
05.2020

Skills

  • Strong Work Ethic
  • Customer Service
  • Healthcare Scheduling
  • EMR Familiarity
  • Bilingual: English & Spanish
  • Patient Communication
  • Problem Solving
  • Leadership

Timeline

Remote Scheduling Specialist

Mass General Brigham
02.2023 - 05.2025

Waitress

Yard House
09.2021 - Current

Manager/Bartender

Boston Burger Company
01.2017 - 12.2021

TIPS Certified -

Beyond Institute Center
Justine Perez