Justine Tompkins
West Springfield
Summary
Personable and empathetic, with genuine passion for helping others achieve emotional well-being. Possesses foundational understanding in psychological principles and effective communication techniques, with focus on active listening and problem-solving. Committed to fostering positive change and providing support to individuals in need.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Counselor
Center For Human Development Inc.
05.2024 - Current
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
- Improved client satisfaction through consistent communication, empathy, and understanding of their unique challenges.
- Supported aftercare planning for continued recovery after treatment.
- Established strong rapport with clients from diverse backgrounds and demographics, fostering an atmosphere of trust for open communication during counseling sessions.
- Developed individual treatment goals based on history and diagnosis.
- Conducted substance abuse assessments and screenings to accurately identify client needs and appropriate levels of care required.
- Promoted a safe therapeutic environment that fostered trust between clients and counselors by setting clear boundaries and expectations.
- Connected clients with relevant social services agencies for housing assistance, employment support, or additional mental health services when needed.
Customer Service Representative
Arts Unlimited
09.2022 - 04.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Education
Bachelor of Arts - Fine Art
Savannah College of Art And Design
Savannah, GA05-2007
Skills
- Counseling
- Time management
- HIPAA
- Building rapport
- Client advocacy
- Crisis intervention techniques
- Treatment Planning
- Biopsychosocial assessments
- Relapse prevention
- Intake assessments
- Substance abuse counseling
- Case management and documentation
Certification
Licensed Drug and Alcohol Counselor 2
Timeline
Counselor
Center For Human Development Inc.
05.2024 - Current
Customer Service Representative
Arts Unlimited
09.2022 - 04.2024
Bachelor of Arts - Fine Art
Savannah College of Art And Design
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