Ka Kwong

• Provide tutoring sessions in specific subject areas based on my academic expertise.
• Created tailored learning materials to enhance student comprehension and engagement.
• Assisted students in understanding course content and developed effective, tailored study strategies to meet individual needs.
• Encouraged and motivated students to achieve their academic goals through personalized support.
• Maintain confidentiality regarding student performance and tutoring sessions.
• Collaborated with academic staff to ensure tutoring support aligned with course requirements, enhancing student success.
• Document tutoring sessions and report student progress.
• Participate in training sessions and professional development opportunities.

Tutoring Subjects: Anatomy and Physiology for Pharmacy Pathophysiology I, II

• Input patient and prescription information to produce product labels and assist in prescription filling process.

Ensured confidentiality of patient records and information in compliance with HIPAA regulations.

• Completed billing transactions and insurance claims using third-party payer systems.

• Verified dosages and measured medications for prescriptions.

• Provided support to pharmacists during immunization season.

• Assisted customers during transactions, locating products, and answering inquiries. • Help manage stock, including ordering, receiving, and storing pharmaceuticals.

• Conduct regular inventory checks and ensure proper storage conditions.

• Process pharmaceuticals transfer requests from other stores and ensure that the requested items are available and eligible for transfer (e.g., not expired or damaged)

• Engage in a variety of tasks that support student involvement, campus-wide event support, and complete duties assigned accordingly by my managers, including:
• Greeting visitors, answering general inquiries, and directing students to resources or departments
• Collaborated with team members to restock supplies, organize materials, and assist office operations.
• Organized and maintained office files and paperwork.
• Handling credit card transactions and promoting sales of campus merchandise

• Assisted in preparing outpatient medications under pharmacist supervision, ensuring accuracy and adherence to safety standards.
• Observed counseling pharmacist interventions during consultations with patients, focusing on veteran-specific care and comorbidity management (e.g., PTSD, anxiety and depression, chronic pain etc.).
• Contributed to formulary management discussions within VA National Formulary, enhancing understanding of medication access and utilization.
• Investigated federal pharmacy system structure, mail-order fulfillment practices (CMOP), and patient privacy protocols to support operational compliance.
• Created and delivered evidence-based presentations using primary literature and clinical trial data with a focus on new pharmacologic agents (Bempedoic Acid, Suzetrigine) to preceptors and staff pharmacists, facilitated discussions with follow-up clinical questions

• Interacted with customers during ordering and payment process to foster ideal customer service experience.

• Delivered food items according to each guest's order specifications.

• Maintained a clean and organized work area to ensure compliance with health and safety regulations.

• Followed food safety guidelines to uphold quality standards consistently.

• Multitasked during peak hours of operation to ensure restaurant runs smoothly

• Assisted team members with food preparation and regular cleaning duties