Kabeela Sajeeb

Project Planning and Delegation:

• Proficiently manage and coordinate project activities by assigning specific tasks and responsibilities to a team of developers across various projects
• Ensure the efficient allocation of resources to meet project objectives
• Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
• Planned, designed, and scheduled phases for large projects.
• Coordinated with cross-functional teams to resolve project issues and mitigate risks.
• Effectively managed scope creep by establishing clear boundaries on requested changes while keeping projects aligned with original objectives and budgets.
• Mentored junior team members in project management best practices to enhance their skills and contribute to better overall performance.
• Led and managed staff of 6 team members engaged in administering complex IT infrastructure.
• Generated reports for IT project progress and performance.
• Coordinated with external vendors to deliver IT project components.
• Resolved staff conflicts and identified potential areas of improvement.
• Partnered with project team members to identify and quickly address problems.

Client Engagement and Requirements Gathering:

• Act as a key point of contact with clients, effectively gathering and interpreting project functional requirements and specifications
• Collaborate closely with clients to understand their needs and expectations, aligning project deliverables accordingly

Project Progress Monitoring:

• Implement rigorous project tracking and reporting mechanisms to maintain real-time visibility into project statuses
• Employ project management tools and methodologies to keep projects on schedule and within budget, while proactively addressing any potential roadblocks

Client Relationship Management:

• Cultivate and maintain strong client relationships by delivering excellent service, keeping stakeholders informed about project progress, and addressing their concerns promptly
• Act as a bridge between the stakeholders and the development team, ensuring that client expectations are met or exceeded

Project Management Tools and Software:

• Proficiently utilize Jira for project management and GitHub for source code management, ensuring streamlined and effective project coordination and version control.

IT Support & Network Administration Telephony & Communication Systems Project Coordination & Engineering Software Support

• Configuring network and email for users
• User management in Active Directory (creating, modifying, and disabling accounts)
• IT support for main office and site staff
• Backup and restore of critical data
• Telephone configuration using Cisco Call Manager
• Timecard administration using VBC Dashboard
• E-bill administration for employees in the billing system
• Project coordination with Petroleum Development of Oman
• Installation, licensing, and support for engineering software like AutoCAD,STAAD Pro,CAESAR II,HYSYS,PIPESM,Primavera,UNISIM,Mathcad

IT Helpdesk & Ticketing System

• Ticketing system administration for IT helpdesk using ManageEngine Service Desk
• Troubleshooting and resolving IT-related issues efficiently

IT Support & Administration Project Coordination & Documentation Management

• Configured company mail accounts on iPhone, Blackberry, and other smart devices.
• Performed daily backups using Veritas 11d.
• Administered Lotus Domino email system.
• Installed and maintained printers.
• Provided IT support for employees.
• Managed networking with Wi-Fi technologies, evaluating, testing, and monitoring systems and networks.
• Resolved driver conflicts in operating systems.
• Arranged 3rd party worldwide inspections.
• Collected inspection reports from branches and submitted them to clients.
• Maintained a tracking system for easy document updates.
• Scanned and archived relevant inspection reports and documents.
• Organized ISO certification processes.
• Supervised and controlled the Document Control Center and printing facilities.
• Organized quality training courses.
• Ensured compliance with numbering upon receipt of approved documents/drawings.
• Managed the Quality Management System (QMS).
• Secured documentation before and after processing.
• Distributed hardcopy documents (e.g., inspection lists) to relevant groups and personnel.
• Issued and distributed controlled copies of information.
• Filed internal transmittals, outgoing/incoming documents, and engineering equipment tag request forms.
• Provided guidance on document control procedures and system access.
• Ensured documents were up to date in the electronic filing system.
• Updated outgoing/incoming correspondence.
• Controlled documentation for substantial completion stages, leading to maintenance certificates and final completion certificates until project handover.