Kaila Lewis
Cambridge
Summary
Enthusiastic Leasing Consultant with many years of comprehensive experience and in-depth understanding of fair housing laws. Processes rental applications and obtains required documents to schedule move-ins and prepare lease files. Utilizes successful sales techniques to present available properties to prospective residents.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Leasing Consultant
BGSF
Boston
04.2017 - Current
- Communicate with tenants: Manage communications with prospective tenants, including answering questions and providing customer service
- Conduct tours: Show properties to potential tenants
- Process applications: Help tenants complete applications and leases
- Promote properties: Use advertising and other media sites to promote unoccupied properties
- Negotiate: Assist tenants with negotiations over leasing terms
Administrative Assistant
Schwartz & Schwartz CPA
Woburn
01.2024 - 04.2024
- Managing staff appointments
- Answering and direct client phone calls and emails to appropriate personnel
- Maintain tax files
- Organizational and time management
- Provide administrative support to ensure sufficient office operations
Sales Representative
Blufox Mobile
Saugus
10.2023 - 01.2024
- Improve sales by maintaining customer relations
- Demonstrating and presenting products to clients
- Strong customer service skills
- Inventory control
- Having a strong sales mentality
- Diffused difficult situations with customers
- Consistently exceeded all organizational sales goals
Barista/Server
Tatte Bakery & Cafe
Cambridge
12.2021 - 10.2023
- Explained menu items and suggested appropriate options for food allergy concerns.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Bussed and reset tables to keep dining room and work areas clean.
- Cultivated warm relationships with regular customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Front Desk Receptionist
Elements Massage
Medford
12.2019 - 02.2020
- Answering high volume of phone calls per day
- Booking appointments using Google Drive
- Light cleaning of studio
- Selling studio memberships
Server/Cashier
Swissbakers
Allston
08.2019 - 12.2019
- Clean all work areas, equipment, utensils, dishes and silverware and ensure they are stored appropriately
- Prepared/customized all beverages and food
- Providing friendly and quality customer service by taking food and drink orders on POS system
- Stock products and store items in proper locations throughout the store
Cashier/Barista
Target
Medford
03.2019 - 07.2019
- Providing friendly and quality customer service by taking food and drink orders on POS system
- Stock products and store items in proper locations throughout the store
- Clean all work areas, equipment, utensils, dishes and silverware and ensure they are stored appropriately
- Prepared/customized all beverages and food
Cashier
CVS Pharmacy
Medford
10.2018 - 01.2019
- Stock and organize items around the store
- Scan and place items into the bags
- Provide and maintain upstanding friendly and quality service
- Resolve customer concerns efficiently and expeditiously
Barista
Target
Boston
09.2018 - 01.2019
- Providing friendly and quality customer service by taking food and drink orders on POS system
- Stock products and store items in proper locations throughout the store
- Clean all work areas, equipment, utensils, dishes and silverware and ensure they are stored appropriately
- Prepared/customized all beverages and food
Reconciliation Specialist
State Street Corporations
North Quincy
01.2018 - 06.2018
- Cross referencing different fund accounts to see if there are any discrepancies or issues
- Identity what the issues are inside the fund accounts
- Following instructions given by fund manager to deposit correct funds into accounts
- Inspected account books and recorded transactions.
- Maintained excellent financial standings by working closely with bookkeeper to process business transactions.
- Streamlined daily reporting information entry for efficient record keeping purposes.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Gathered, evaluated and summarized account data in detailed financial reports.
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Diminished outstanding debts by analyzing accounts for issues.
- Partnered with auditors to track errors and add contributions to maintain accuracy.
Administrative Assistant
BG Multifamily
Newton
04.2017 - 08.2017
- Organizing and scanning files for property managers to ensure all files are in the correct folder
- Entering data into excel spreadsheets
- Update listings to ensure clients have real time information
- Assist in lending keys to vendors to make sure list was updated constantly and efficiently
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Created and maintained databases to track and record customer data.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Maintained office supplies inventory by checking stock and ordering new supplies.
Cashier/Customer Service
Anton's Cleaners
Arlington
10.2016 - 03.2017
- Greeting customers and maintain friendly customer service to ensure best possible experience for the customer
- Open and close register daily to make sure registers are balanced correctly
- Sort clothes into separate piles to maintain cleanliness and stay organized
- Creating tickets for customers to make sure clothes are given to the correct customer
Front Desk Receptionist
Charlesgate Realty
Boston
01.2016 - 04.2016
- Filing and scanning files for property managers, accountants, and realtors to ensure all files are in the correct folder
- Mailing and sending payments to vendors to ensure timely payments for accountants
- Lend a helping hand to clients and colleague during downtime to make sure everything is up to date
- Proficient use with Yardi software to update leads
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees, and payments.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed appointments, communicated with clients, and updated client records.
- Collected rent payments, processed transactions and updated relevant records.
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
Teacher Aid
New Covenant Preschool
Arlington
09.2011 - 06.2014
- Prepare fun and educational activities to do with the kids
- Get snacks and lunch ready for when it's time to eat
- Help get kids ready for nap time
- Light cleaning
- Communicating with other teachers and parents about how the students are doing
Education
Investment Operations -
Bunker Hill Community College
Charlestown, MA06.2018
Some College (No Degree) - Cybersecurity
North Shore Community College
Danvers, MASkills
- Analysis skills
- Typing
- Microsoft Office
- Transportation
- Account reconciliation
- Administrative experience
- Yardi
- Microsoft Outlook
- MCH
- TLM
- Organizational skills
- Microsoft Excel
- Customer Service
- Front Desk
- Driving
- Property Leasing
- Barista Experience
- Retail sales
- Leadership
- Accounting
- Cash register
- POS
- Epic
- Windows
- QuickBooks
- Property management
- Microsoft Access
- Google Docs
- Office management
- Real estate administrative experience
- Communications
- Sales Experience
- Team management
- Upselling
Certification
Driver's License
Personal Information
- Willing To Relocate: Anywhere
- Authorized To Work: US for any employer
Timeline
Administrative Assistant
Schwartz & Schwartz CPA
01.2024 - 04.2024
Sales Representative
Blufox Mobile
10.2023 - 01.2024
Barista/Server
Tatte Bakery & Cafe
12.2021 - 10.2023
Front Desk Receptionist
Elements Massage
12.2019 - 02.2020
Server/Cashier
Swissbakers
08.2019 - 12.2019
Cashier/Barista
Target
03.2019 - 07.2019
Cashier
CVS Pharmacy
10.2018 - 01.2019
Barista
Target
09.2018 - 01.2019
Reconciliation Specialist
State Street Corporations
01.2018 - 06.2018
Leasing Consultant
BGSF
04.2017 - Current
Administrative Assistant
BG Multifamily
04.2017 - 08.2017
Cashier/Customer Service
Anton's Cleaners
10.2016 - 03.2017
Front Desk Receptionist
Charlesgate Realty
01.2016 - 04.2016
Teacher Aid
New Covenant Preschool
09.2011 - 06.2014
Investment Operations -
Bunker Hill Community College
Some College (No Degree) - Cybersecurity
North Shore Community College