Kaitlyn Curran
Attleboro
Summary
Dynamic sales professional with a proven track record in the automotive industry, excelling in customer relationship management and conflict resolution. Skilled in CRM utilization, I drive repeat business through exceptional service and strategic upselling, consistently enhancing client satisfaction and loyalty. Aiming to transition into banking to apply customer service expertise that will allow me to utilize my skills and outgoing personality to foster growth and career development.
Overview
21
21
years of professional experience
Work History
Sales and Leasing Consultant / BDC Consultant
Nucar Nissan of N. Attleboro
North Attleboro
06.2024 - Current
- Established strong client relationships through proactive follow-ups on inquiries and feedback.
- Conducted customer outreach to schedule appointments, assess satisfaction, and recommend additional offerings.
- Guided customers in navigating in-store sales processes aligned with needs and budget.
- Facilitated vehicle selection and assessment to maximize customer satisfaction levels.
- Enhanced repeat business by delivering exceptional customer service and resolving conflicts.
- Presented financial options while addressing credit concerns throughout sales transactions.
- Initiated sales paperwork, preparing customers for meetings with finance managers.
- Maintained ongoing communication with potential buyers to support future purchasing decisions.
Business Development Consultant / BDC Manager
Speedcraft Auto Group
West Warwick
11.2022 - 06.2024
- Established in-house BDC department, replacing outsourced services for two stores.
- Developed tailored internet follow-up campaign with phone scripts and branded email templates.
- Created comprehensive follow-up processes within CRM for both locations.
- Hired and trained consultants on CRM usage and effective appointment scheduling.
- Managed department scheduling to enhance resource allocation efficiency.
- Monitored store performance reports, generating weekly and monthly commission statements.
- Supervised implementation of ringless voicemails for targeted marketing efforts.
- Collaborated with marketing team to design promotional materials such as brochures and flyers.
- Processed credit card transactions to secure deposits for customers.
Team Leader / Executive Personal Assistant
Self Employed
06.2018 - 11.2022
- Scheduled appointments with prospective clients and conducted skincare classes to demonstrate products.
- Marketed products at events and bridal shows to attract new clientele.
- Developed and managed a team of consultants, enhancing overall sales effectiveness.
- Assisted sales directors in client management, product shipping, and payment processing tasks.
- Trained new consultants and unit members to elevate team performance.
- Assembled and shipped sample packets for sales directors and customers efficiently.
- Resolved customer complaints effectively while maintaining high service levels.
- Processed cash, credit, and virtual payments to complete customer orders promptly.
- Handled sensitive information to set up new team member accounts.
ESL Teacher
VIPKID
07.2019 - 05.2022
- Adapted teaching methods to accommodate diverse learning styles.
- Integrated technology into the curriculum where appropriate by using online resources or apps related to language learning.
- Collaborated with fellow educators to integrate new teaching strategies and materials into the curriculum.
- Organized supplementary materials in English for all students.
- Monitored student behavior during class time and provided appropriate guidance when necessary.
- Instructed students in literature and creative writing to improve comprehension.
- Conducted assessments to evaluate student progress and adjusted instructional strategies to meet varied student needs.
- Provided constructive feedback to students to help improve their language skills and confidence in using English.
- Created an encouraging learning environment by utilizing positive reinforcement strategies.
Broker
Coldwell Banker
Fuquay-Varina
01.2019 - 01.2021
- Cultivated relationships with current and prospective clients through exceptional customer service during transactions.
- Conducted market analysis and prepared bid presentations for buyers and sellers.
- Participated in continuing education to stay informed on real estate laws and industry practices.
- Facilitated financing options for clients, ensuring accurate completion and submission of loan applications.
- Maintained meticulous records of all transactions, including meeting notes and signed documents.
- Collaborated with agents and brokers on joint deals, demonstrating strong communication and organizational skills.
- Appraised property values to evaluate income potential effectively.
- Drafted contracts, purchase agreements, and closing documents in compliance with state regulations.
Realtor
Anytime Realty
Johnston
01.2016 - 06.2018
- Represented buyers and sellers in significant real estate transactions.
- Guided clients on market conditions, mortgage options, and legal requirements.
- Communicated with inspectors, lenders, and pest control services to uphold purchase agreement terms.
- Conducted open houses and property showings for prospective buyers.
- Drafted contracts, purchase agreements, closing statements, and leases.
- Negotiated contracts to finalize price and terms between buyers and sellers.
- Generated leads through networking, cold calling, and referrals.
- Educated clients on mortgage products and financing processes relevant to their needs.
- Explained financial requirements and analytical data to potential buyers and sellers
Business Development Consultant / Internet Manager
Balise Nissan of Warwick
Warwick
07.2011 - 06.2018
- Responded promptly and professionally to new internet leads via phone, text, and email.
- Converted store traffic into sales opportunities through diligent follow-up.
- Provided accurate price quotes for potential vehicle purchases to enhance decision-making.
- Scheduled showroom visits to boost customer engagement and satisfaction.
- Tracked service guests and previous buyers using Auto Alert for targeted outreach.
- Assisted customers effectively through phone calls and online chats.
- Facilitated test drives, ensuring a positive experience for customers.
- Trained new associates on best practices to enhance team productivity.
Secretary
D&H Builders
Seekonk
01.2011 - 07.2011
- Sent invoices to clients to ensure timely payments.
- Reviewed invoices for accuracy before submitting them for payment processing.
- Filed essential documents for organized record-keeping.
- Created contracts, estimates, and proposals to facilitate business transactions.
- Prepared documents such as memos, letters, reports, spreadsheets and presentations using Microsoft Office applications.
- Created spreadsheets in Microsoft Excel for record-keeping and reporting.
- Handled confidential documents with discretion.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Organized and maintained filing systems for important documents.
- Answered telephone calls to give information to callers, take messages or transfer calls to appropriate individuals.
- Processed invoices for payment; tracked payments received from vendors and clients.
Crew Trainer
McDonalds
Attleboro
01.2004 - 07.2011
- Trained new employees to ensure operational efficiency and service excellence.
- Instructed team members on proper operational procedures to maintain workflow standards.
- Assisted customers with food orders, delivering prompt and accurate service.
- Resolved customer issues to improve satisfaction and foster loyalty.
Drafter
Deer Path Farms
01.2011 - 01.2011
- Engineered detailed home models through Revit Architecture
Freelance Work
Millbrook Homes
01.2011 - 01.2011
- Developed 3D renderings of diverse rooms for upcoming home construction using Revit Architecture.
Intern/Project Manager
Stracka Interiors
Boston
01.2010 - 01.2011
- Met with clients and real estate agents to measure the current property listing.
- Measured interiors of homes for clients to generate floor plans.
- Created floor plans, room elevations, and ceiling plans from measurements collected on-site.
Server
Uno's Chicago Bar and Grille
Attleboro
01.2007 - 01.2011
- Delivered food orders promptly to restaurant patrons while ensuring courteous service.
- Operated POS terminals for order input, bill splitting, and total calculations.
- Maintained condiments and napkin containers during slower periods to enhance efficiency.
- Informed customers of daily specials and signature menu items to promote sales.
- Enforced minimum age requirements for alcohol consumption by verifying identification.
- Communicated effectively with hosts, bussers, and kitchen staff to optimize service flow.
- Handled cash transactions accurately in compliance with company protocols.
- Provided exceptional customer service to maintain high satisfaction levels.
- Handled money transactions accurately while following company procedures for handling cash payments.
Freelance Work
Allstate Builders
Attleboro
01.2010 - 01.2010
- Engineered architectural design for 2-story residential home with Revit Architecture.
Education
Bachelor of Science Degree - Architecture/Building Engineering Technology
New England Institute of Technology
Warwick, RI01.2009
Associate in Science Degree - Architecture/Building Technology
New England Institute of Technology
Warwick, RI01.2007
Skills
- Outgoing
- Outstanding customer service
- Sales negotiation
- Closing sales
- Mobile banking support
- Pre- and post-sales support
- Upselling strategies
- Sales presentations
- Transaction processing
- Client needs assessment
- Customer retention
- Customer and vendor relationship management
- Networking skills
- Appointment scheduling
- Referral generation
- On-site product demonstrations
- Providing trusted advice, including financial
- Conflict resolution, problem solving
- Team leadership, training, and development
- Time management
- Goal setting
- Analyzing performance
- Script use
- CRM utilization and management
- Organizational skills
- Professionalism
- Excellent communication skills
- Financial analysis and credit assessment
- Qualifying customers
- Analytical skills
- Contract negotiation
- Market analysis
- Property appraisal
- Prepare purchase offers
Volunteer/Organizations
- Junior Engineer, Women in Technology Group, Designed and built a measuring device for contact resistance for gold plating Sep 2004 - Jun 2005
- Volunteer, Sturdy Memorial Hospital, Created crafts for patients, office duties and delivered flowers/gifts to patients Jun 2001 - Sep 2004
- Volunteer, Rehoboth Congregational Church, Lead Sunday school classes as needed Aug 2013 - Jun 2018
Accomplishments
- Book Award Scholarship 2005
- Nissan Award of Excellence 2019
- Nissan Award of Excellence 2020
- Nissan Award of Excellence 2021
Languages
English
Native/ Bilingual
Spanish
Limited
Polish
Elementary
Affiliations
- Girl Scouts
- 4-H
- Basketball
References
References available upon request.
Timeline
Sales and Leasing Consultant / BDC Consultant
Nucar Nissan of N. Attleboro
06.2024 - Current
Business Development Consultant / BDC Manager
Speedcraft Auto Group
11.2022 - 06.2024
ESL Teacher
VIPKID
07.2019 - 05.2022
Broker
Coldwell Banker
01.2019 - 01.2021
Team Leader / Executive Personal Assistant
Self Employed
06.2018 - 11.2022
Realtor
Anytime Realty
01.2016 - 06.2018
Business Development Consultant / Internet Manager
Balise Nissan of Warwick
07.2011 - 06.2018
Secretary
D&H Builders
01.2011 - 07.2011
Drafter
Deer Path Farms
01.2011 - 01.2011
Freelance Work
Millbrook Homes
01.2011 - 01.2011
Intern/Project Manager
Stracka Interiors
01.2010 - 01.2011
Freelance Work
Allstate Builders
01.2010 - 01.2010
Server
Uno's Chicago Bar and Grille
01.2007 - 01.2011
Crew Trainer
McDonalds
01.2004 - 07.2011
Bachelor of Science Degree - Architecture/Building Engineering Technology
New England Institute of Technology
Associate in Science Degree - Architecture/Building Technology
New England Institute of Technology
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