Kaitlyn Massey
Westfield
Summary
Experienced medical office administrator specializing in physical therapy environments, with a strong track record in appointment scheduling, patient intake, and insurance coordination. Demonstrates exceptional interpersonal communication skills, and a deep understanding of patient confidentiality, to enhance clinic operations. Recognized for creating positive first impressions, and ensuring efficient workflows within the clinic.
Overview
14
14
years of professional experience
Work History
Physical Therapy Receptionist
New England Othopedic Surgeons
Springfield
04.2023 - Current
- Established new patient charts with necessary documentation.
- Maintained and revised existing patient files when necessary.
- Validated accuracy in patient records through consistent monitoring of the daily schedule.
- Processed patient check-ins and check-outs for appointments.
- Handled the collection of co-payments from patients.
- Managed incoming phone calls with efficiency.
- Processed various types of authorizations and denials.
- Assisted in scheduling appointments for staff members.
- Organized and confirmed schedules.
Billing Specialist
New England Orthopedic Surgeons
01.2019 - 04.2023
- Data Entry- Paying close attention to what is being entered, Keyboarding skills, knowledge of office software
- Assisting patients – Taking phones calls from patients and providing solutions to any problem they may have regarding their accounts, taking payments over the phones
- Accounts Receivable – Receiving and sorting payments from patients and insurance companies, following up on accounts to ensure payments and balances are correct
- Communication- Being able to communicate with patients to answer questions, Co-workers to solve problems that come up, Insurance companies to ensure correct information and payments are given
General Warehouse Associate
The Home depot rdc
03.2016 - 01.2019
- Working with others- Working in close spaces with other people, communicating with others to make sure everyone knows what needs to get done
- Flexibility- Being able to adjust and adapt when the needs of the business change
- Detail Oriented - Matching quantities coming from trailer to quantities on shipping report, using RF guns to receive product making sure everything matches
- Following OSHA standards- In a fast pace environment with forklifts and jacks moving throughout the building safety is key
- Keeping up with OSHA policies and procedures ensures everyone stays safe and knows what to do
- Timeliness – Fast pace environment, ensuring things get done accurately but in a timely manner, getting product through each stage of processing so that it gets to the stores and into the customers hands
Sales Associate
DSW Inc.
03.2011 - 03.2016
- Customer Service and Engagement- Greeting every customer and matching service level to customer cues
- Answering any question, a customer may have about merchandise helping them find the right merchandise
- Cashier and Cash Handling- Ringing customer transactions following cash handling policies and register procedures
- Counting money and giving change
- Explaining ticket prices and enter data using keyboard
- Store operations and Merchandising- Keeping area clean from trash and obstacles
- Returning merchandise to appropriate place, placing new product on sales floor following standards set by company
Education
Associates Degree - Office Information Technologies, Medical Coding, Billing Specialist
Springfield Technical Community College
Springfield, MA12.2018
Diploma -
Westfield High School
Westfield, MA06.2010
Skills
- Customer Service
- Computer Skills
- Communication Skills
- Data Entry
- Accounts Receivable
- Organization
- Patient scheduling
- Insurance verification
- Electronic health records
- Time management
- Detail orientation
- Insurance authorizations
- Problem solving
- Team collaboration
- Appointment scheduling
- Insurance verifications
- Organizational skills
- Attention to detail
- Patient callbacks
- Adaptability
References
References available upon request.
Timeline
Physical Therapy Receptionist
New England Othopedic Surgeons
04.2023 - Current
Billing Specialist
New England Orthopedic Surgeons
01.2019 - 04.2023
General Warehouse Associate
The Home depot rdc
03.2016 - 01.2019
Sales Associate
DSW Inc.
03.2011 - 03.2016
Associates Degree - Office Information Technologies, Medical Coding, Billing Specialist
Springfield Technical Community College
Diploma -
Westfield High School
Similar Profiles
Melissa CassesseMelissa Cassesse
Surgery-scheduler at Ear Nose & Throat Surgeons of Western New EnglandSurgery-scheduler at Ear Nose & Throat Surgeons of Western New England
Sabrina LewisSabrina Lewis
Oral Surgical Assistant at New England Oral & Maxillofacial SurgeonsOral Surgical Assistant at New England Oral & Maxillofacial Surgeons
Kelly JavadianKelly Javadian
Team Leader at New England Orthopedic SurgeonsTeam Leader at New England Orthopedic Surgeons