Kaleigh Crafts
Lowell
Summary
Compassionate Clinical Case Manager recognized for high productivity and efficient task completion. Expertise in client assessment, care plan development, and resource coordination. Strong communication and problem-solving skills lead to effective case management and positive client outcomes. Empathy and active listening foster trust and enhance client relationships.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Case Manager
Wild Acre & Mental Health Solutions
Belmont
06.2022 - Current
- Collaborated with interdisciplinary team members to develop treatment plans for clients.
- Monitored client progress towards meeting goals and objectives in treatment plan.
- Coordinated care between multiple providers including psychiatrists, psychologists, nurses, physicians, and other professionals as needed.
- Maintained accurate records of client information in accordance with HIPAA regulations.
- Created discharge plans that focused on the continued success of the client after leaving the program.
- Met regularly with supervisor to review caseloads, provide updates on client progress and status changes, discuss any potential issues or concerns related to cases being managed.
- Developed strategies to assist clients in developing independent living skills.
- Responded quickly and effectively when contacted by outside agencies or referral sources regarding assigned cases.
- Provided crisis intervention services during emergency situations.
- Consulted with other professionals within the organization regarding complex cases or difficult decisions requiring additional input from experienced clinicians.
- Assisted clients in identifying available community resources such as housing options, transportation assistance, employment opportunities.
- Worked closely with families of assigned clients providing support and guidance throughout the process.
- Adhered to all ethical guidelines established by professional organizations when working with clients.
- Maintained up-to-date case records with case activity status.
- Provided case management services including intake, assessment, crisis intervention, advocacy, referral and monitoring of families.
Education
Bachelor of Science - Counseling
Lesley University
Cambridge, MA12-2023
Some College (No Degree) - Mental Health Counseling
Cambridge College
Cambridge, MASkills
- Care coordination
- Treatment planning
- Crisis intervention
- Client assessment
- Case documentation
- Community resources
- Independent living
- Ethical compliance
- Interdisciplinary collaboration
- Effective communication
- Conflict resolution
- Time management
- Client relationship management
- Self-care and resilience
Certification
- First Aid & CPR Certified
- MAP Certified (Massachusetts Medication Administration Program)
- Human Rights Officer
Accomplishments
Maintains 4.0 GPA
Timeline
Clinical Case Manager
Wild Acre & Mental Health Solutions
06.2022 - Current
Bachelor of Science - Counseling
Lesley University
Some College (No Degree) - Mental Health Counseling
Cambridge College
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