KALENA MCCARTHY
Avon
Summary
Renowned for disrupting the status quo, solving complex, unstructured problems, and driving transformative, high-value cross-functional initiatives. A trusted partner to executives, delivering strategic alignment and operational excellence to accelerate growth and innovation. Experienced in Collaborating with Senior Executives from Startup to IPO.
Overview
12
12
years of professional experience
Work History
Senior Program Manager
StratusGrid
06.2024 - Current
- Implemented an Enterprise Risk Management (ERM) approach to proactively mitigate risks, enhance customer experience, reduce scope creep, and streamline product and engineering workflows.
- Facilitated cross-functional stakeholder communication to align business objectives with program goals.
- Identified and repositioned existing software as a new product offering, driving a 45% increase in revenue.
- Established a mentorship program to enhance collaboration, knowledge sharing, and talent development within the organization.
- Developed comprehensive risk mitigation frameworks, ensuring early identification of project risks and creating contingency plans to minimize disruption.
Technical Program Manager, Product & Engineering
HubSpot
12.2019 - 02.2023
- Scoped and led multiple cross-organization initiatives and priority launches to improve customer experience through simplicity, flexibility, and scalability. Resulting in 41 % increase in New ARR and 31% increase in cross sell motions
- Developed comprehensive pre-mortem workshops, which was adopted across all product lines to proactively identify and monitor risks and dependencies
- Delivered 100% of milestones on time by establishing mitigation plans and predicting and acting upon escalation issues
- Constructed and led internal Tech Talk during “Epic Week” outlining best practices for cross-functional communication, Alignment, risk assessment, navigating trade-offs, with customer centric mindset
- Developed product line operating system to ensure cross-functional alignment, internal communications strategy, coordination of shared resources, and reporting via Jira portfolio and Asana
- Received recognition from CEO regarding cross-organizational communications strategy resulting in operating system framework being adopted across all product lines
- Partnered with HR to curate custom team workshops which enabled psychological safety and alignment achieving 40% increase in team productivity shown by eNPS scores
- Partnered with Product and Engineering leadership to conduct program presentations and reports to C-level suite for QBRs
- Identified and solidified OKR metrics across 6 product teams to hit cross-sell and engagement targets
Business Solutions Manager
HubSpot
01.2018 - 11.2019
- Managed portfolio of complex FinTech projects leveraging Jira and Confluence for Agile methodology
- Closed cross-organizational initiative 1 month ahead of aggressive deadline and achieved compliance due to having understanding of GDPR and PSD2 guidelines and regulatory requirements
- Received HEART/Champagner award for performance excellence
- Implemented project management Quarterly Show N' Tells for cross training and mentoring throughout organization resulting in successful adoption of new processes and alignment on tools globally
- Partnered with multiple stakeholders from engineering leadership, operations, and UX to use data driven insights to formulate KPIs to maximize customer value
IT Project Manager, Enterprise Infrastructure
HubSpot
01.2013 - 01.2018
- Developed and implemented Global Call Queues (APAC, NA, EMEA, LATAM) that drove impressive improvements across Inbound Sales Organization
- Equipped Marketing Ops and Inbound Sales managers with solutions and analytics that increased call volume by 33%, influenced MRR, total opportunities, and grew team tenfold
- Led Disaster recovery exercises on international scale to support new functionality and increase reliability
- Excelled in focusing work of technical teams to drive process improvements in a matrix environment
- Collaboratively worked with multiple teams across the business to design and administer improvements to customer experience
- Communicated directly with C-level and senior management providing progress and risk updates for high visibility projects
- Planned, scheduled, and executed all project stages of networking implementation for annual Inbound Conference, which hosts over 20,000 customers
- Assessed business implications for each project phase and monitored progress to meet deadlines, cost targets, and exceeded stakeholders expectations
- Led POC of new video conferencing platform
- Migrated organization to new video conferencing platform via a phased approach, which resulted in annual savings.
- Developed project management roadmap to define project objectives, timelines and milestones.
Education
Bachelor of Arts - Marketing
Florida International University
01.2008
Skills
- Cross-functional Team Leadership
- Agile Methodologies
- Technical Project/Program Management
- Strategic Planning
- Global Technology Implementations
- Scrum
- Team Building & Mentoring
- Requirements Analysis
- POCs, Migrations/Integrations
- Software Development Life Cycle
- Complex Problem Solving
- Vendor Relations
- TOOLS: Jira, Asana, Confluence, Smartsheet
Accomplishments
- Received HEART/Champagner Award
- Consistent Quarterly Top Performer
- Consistent Peer Recognition
- Certified Scrum Master, July 2018 - Current
- Qualified as an Olympic Gymnast
The HEART Award (formerly known as Champagners) is given out at every Company Meeting by CEO to recognize select employees who truly embody HubSpot values: Humble, Empathetic, Adaptable, Remarkable, and Transparent. HEART Award winners globally have a huge impact on our customers, our Partners, and HubSpot as a whole
Timeline
Senior Program Manager
StratusGrid
06.2024 - Current
Technical Program Manager, Product & Engineering
HubSpot
12.2019 - 02.2023
Business Solutions Manager
HubSpot
01.2018 - 11.2019
IT Project Manager, Enterprise Infrastructure
HubSpot
01.2013 - 01.2018
Bachelor of Arts - Marketing
Florida International University
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