Kalyn White
Whitman
Summary
Knowledgeable Case Manager experienced in coordinating care for all individuals. Proactive and resourceful with strong knowledge of the community and program’s resources. Strong communicator with passion for continuing advocating for individual care.
Overview
7
7
years of professional experience
Work History
Case Manager
Road To Responsibility
2022.08 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
Direct Support Professional
Road To Responsibility
2020.02 - 2022.08
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Supported clients with personal care tasks, ensuring their dignity and privacy were maintained at all times.
- Maintained a safe and inclusive environment by addressing behavioral challenges with patience and understanding.
- Promoted physical well-being by supporting clients in engaging in regular exercise routines or therapeutic activities suited to their abilities.
Management Trainee
Homegoods Stores
2017.03 - 2020.12
- Improved management skills by participating in rigorous training programs and workshops.
- Assisted supervisors in setting clear goals, establishing priorities, and monitoring progress to ensure successful completion of tasks.
- Gained knowledge of company policies, protocols and processes.
- Acted with integrity, honesty and knowledge to promote culture of company.
- Analyzed customer feedback to identify areas for improvement.
- Maintained high-quality standards in all aspects of work, ensuring customer satisfaction at every touchpoint within the business journey.
- Used company reports to analyze sales, gross profit and inventory activities.
- Assisted with onboarding of new employees by providing training and development resources.
- Described product to customers and accurately explained details and care of merchandise.
- Strengthened leadership skills by overseeing projects and guiding team members towards successful outcomes.
- Optimized inventory management systems for better control over stock levels, reducing waste, and minimizing costs.
Supervisor
Panera Bread
2018.06 - 2019.03
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Mentored newly hired employees on operating equipment and safety and developed training manual to use for reference.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Conducted routine inspections to check quality and compliance with established specifications.
Education
Emergency Medical Support
Fallon EMT
Quincy, MA09.2014
Whitman Hanson Regional
Whitman, MA06.2008
Skills
- Case Documentation
- Organization and Multitasking
- Client Advocacy
- Care Coordination
- Community Resources
- Records Management
- Crisis Intervention
- Annual Case Reviews
Timeline
Case Manager
Road To Responsibility
2022.08 - Current
Direct Support Professional
Road To Responsibility
2020.02 - 2022.08
Supervisor
Panera Bread
2018.06 - 2019.03
Management Trainee
Homegoods Stores
2017.03 - 2020.12
Emergency Medical Support
Fallon EMT
Whitman Hanson Regional
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