KaLynn Caveness
Lowell
Summary
Professional with strong expertise in healthcare and emergency administration, prepared for dynamic, fast-paced environments. Demonstrates exceptional organizational skills, patient communication, and medical record management. Highly adaptable team player focused on achieving results, ensuring smooth operations, and responding swiftly to changing needs. Reliable collaborator with keen eye for detail and commitment to maintaining high standards.
Overview
7
7
years of professional experience
Work History
Emergency Room Unit Secretary
UMass Memorial Medical Center - University Campus
Worcester, MA
03.2025 - Current
- Coordinated communication between medical staff and patients to enhance service delivery.
- Maintained electronic health records, ensuring compliance with HIPAA regulations and accuracy standards.
- Oversaw scheduling of patient appointments and follow-up visits to optimize workflow.
- Managed patient admission processes, ensuring accurate data entry and documentation.
- Expedited discharge processes for patients, liaising with various departments to complete required documentation swiftly.
Public Safety Dispatcher
UMass Memorial Medical School
Worcester, MA
09.2023 - 03.2025
- Contributed to a safer community by consistently prioritizing and triaging incoming calls based on urgency.
- Collaborated with other public safety agencies during joint operations, ensuring effective communication and resource allocation.
- Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
- Fielded 911 emergency and non-emergency calls and determined level of support for response.
- Monitored alarm systems and closed circuit televisions, dispatching police response for intrusions and alarm alerts.
- Supported fellow dispatchers during high-stress situations, promoting teamwork, and fostering a positive work environment.
- Coordinated emergency services by requesting law enforcement, fire, and ambulance assistance during critical incidents.
PCA
UMass Memorial Medical Center - University Campus
Worcester, MA
08.2019 - 09.2023
- Assisted with resuscitation, CPR, and emergency airway procedures, contributing to critical patient care.
- Collected basic samples, labeled specimens properly, and transferred to laboratory for testing.
- Controlled inventory levels to ensure adequate supply availability of supplies within the ER unit assuring proper stocking levels for daily operations.
- Performed phlebotomy procedures for patient blood collection procedures and watched for adverse reactions.
- Quickly responded to codes and cardiac monitor alarms.
- Collaborated with nurses to evaluate patient needs to assess patients and prepare for tests and procedures.
Education
High School Diploma -
Wilbur L. Cross
New Haven, CT06-2010
Skills
- Effective communication
- Incident documentation
- Multitasking
- Emergency response coordination
- Patient triage
- Incident reporting
- Data entry accuracy
Timeline
Emergency Room Unit Secretary
UMass Memorial Medical Center - University Campus
03.2025 - Current
Public Safety Dispatcher
UMass Memorial Medical School
09.2023 - 03.2025
PCA
UMass Memorial Medical Center - University Campus
08.2019 - 09.2023
High School Diploma -
Wilbur L. Cross