Kamal Bounnit
Customer Service Agent
Kénitra,Kenitra Morocco
Summary
Personable individual with well-developed hospitality skills. Handles high-pressure situations with undeniable grace and poise. Effectively handles all types of situations and remains calm under pressure. Experienced Cabin Crew member with background providing outstanding customer service to travelers. Customer-minded professional committed to safety and service. Knowledgeable and polished with excellent communication and writing skills.
Overview
10
10
years of professional experience
Work History
Cabin Crew Member
Tuifly Belgium
Morocco
12.2019 - 01.2023
- Promoted airline loyalty programs and onboard sales, boosting revenue through upselling products and services.
- Provided compassionate assistance during medical emergencies onboard, administering first aid treatment according to training guidelines until further help arrived.
- Contributed to airline''s reputation for punctuality by swiftly completing cabin preparation tasks prior to passenger boarding.
Cabin Crew Member
Etihad Airways
Abudhabi
10.2015 - 09.2019
- Ensured aircraft cleanliness between flights by performing thorough inspections and coordinating cleaning crews as needed.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
- Optimized passenger experience by proactively identifying potential issues and offering solutions to enhance comfort and satisfaction.
Sales Assistant
Dubai Duty Free
Dubai
10.2012 - 10.2015
- Conducted product demonstrations, significantly boosting daily sales figures.
- Boosted store revenue through upselling and cross-selling techniques.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Assisted in planning and execution of seasonal sales events, drawing in large crowds.
Education
Higher Technician Certificate - Business Management
Bts
Morocco 08.2012
High School Degree - Science Education
Le Bastion
Morocco 08.2010
Skills
Mentored cabin crew new hires in customer service and safety techniques, improving overall service quality
Languages
Arabic
Bilingual or Proficient (C2)
English
Advanced (C1)
French
Advanced (C1)
Timeline
Cabin Crew Member
Tuifly Belgium
12.2019 - 01.2023
Cabin Crew Member
Etihad Airways
10.2015 - 09.2019
Sales Assistant
Dubai Duty Free
10.2012 - 10.2015
Higher Technician Certificate - Business Management
Bts
High School Degree - Science Education
Le Bastion
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