Kamal EL Guennouni
Tangier
Summary
Personable individual with strong organization skills, to multitask and build relationships. Adept at prioritizing conflicting business or customer needs. Successful in working within collaborative environments.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
2
2
Certifications
Work History
Mailer
Operating Media
Tangier
06.2023 - Current
- Conducted "warmup" operation.
- Created and managed configurations.
- Fixation.
- Executed tests to ensure successful sending of offers.
- Ensured continuous monitoring of sending activities, focusing on revenue generation.
- Optimized offers and resource allocation for maximum efficiency.
Tele-advisor
SONIA WEB SERVICE
02.2022 - 08.2022
- Advise and assist customers over the phone.
- Respond to customer requests and support them until their problem is resolved.
- Manage customer files and accounts.
Machinist
ZTT MAROC
02.2020 - 06.2021
- Operate and adjust the machine and production line.
- Ensure the proper functioning of the machines
- Adjusted machine settings to reduce waste and improve efficiency.
Education
Bachelor of Science - Earth And Universe Sciences
Faculty of Sciences, Abdelmalek Esaadi
Tétouan, Morocco 09.2016 - 07.2020
General University Studies Diploma (DEUG) - Earth And Universe Sciences
Faculty of Sciences, Abdelmalek Esaadi
Tétouan, Morocco 09.2016 - 07.2019
High School Diploma -
HASSAN 2
Tangier 09.2015 - 06.2016
Skills
Word
Excel
Search
Creativity
Problem Solving
Adaptability
Time Management
Multitasking Abilities
Languages
Arabic
Native language
English
Upper intermediate
B2
French
Upper intermediate
B2
Certification
Basics of technical support
Timeline
Mailer
Operating Media
06.2023 - Current
Basics of technical support
02-2023
Tele-advisor
SONIA WEB SERVICE
02.2022 - 08.2022
EF SET English Certificate 56/100 (B2 UPPER INTERMEDIATE)
07-2021
Machinist
ZTT MAROC
02.2020 - 06.2021
Bachelor of Science - Earth And Universe Sciences
Faculty of Sciences, Abdelmalek Esaadi
09.2016 - 07.2020
General University Studies Diploma (DEUG) - Earth And Universe Sciences
Faculty of Sciences, Abdelmalek Esaadi
09.2016 - 07.2019
High School Diploma -
HASSAN 2
09.2015 - 06.2016