Kamal LAKBIR

• Responsible for the overall management of SAP Core Model the rollout in 21 subsidiary/countries
• Rollout specification drafting & selection of the IT Partner
• Roll out operations management :Defining, planning, tracking, and managing all projects , scopes & phases to meet the rollout objectives
• Identify, recognize and Manage stakeholders : ‘CxOs’ level, business teams, suppliers, internal team
• Analyzed customer requirements to identify potential issues with existing rollouts.
• Resolved any conflicts that arose between stakeholders related to product rollouts.
• Establish The communication management plan with the executive level management
• Prepare detailed project plans and metrics, schedules, deliverables, resource plans
• Overall Roll out budget management

• Implement transformational change enabling more efficiency and quality
• Costs, value and risks analyzing
• Manage the Business team’s requirement and expectations
• Establish IT policies, strategy best practices
• Manage activities/relationship with IT stakeholders
• Build the IT SAP Team

• Develop and execute on delivery strategy/processes from pre-sales to realization
• Managing client relationships and SAP consulting services expectations
• Managing projects stockholders and projects sponsors and partners requirement, projects billing, finances and deliveries
• Manage multiple clients portfolio and multiple SAP projects at a time
• Create statement of work, projects budget, Billing, PM best practices and auditing
• Initiate & manage various work streams within the program, applying a governance structure, to ensure ownership and accountability across the program, and reporting to stakeholders
• Manage large teams “onsite and offshore”
• Communicate and engage "CxOs" Level

· Define and Implementation of the appropriate distributed delivery model between France and Morocco for IT support activities and services to our clients

· Managing the transition operations : planning, finnance, Ramp-up, knowledge and services transfer

· Clients relationship management

· Resources, delivery and financial management

· Risks, service quality management and improvement

• Develop, manage and expand the practice providing expertise to both internal and external stakeholders.
• Manage and heading the delivery of all managed services
• Collaboration with sales and presales teams to drive new opportunities
• Manage internal and external expectations on service offerings.
• Build the ERP Practice team: recruiting talents , continuing education and advanced training.
• Implement and apply Corporate Capgemini best practices within the practice
• Continuous improvement on ERP services catalog

• Developed and implemented career development plans for staff members.
• Provided individual counseling to assist employees in making informed career decisions.
• Developed career and education plans based on individual needs.
• Conducted informational interviews with employers to identify potential job opportunities for clients.
• Provide feedback on the employee to the dedicated annual HR committee

• Identifying customer needs and overseeing service delivery within the business context.
• Leading the service delivery teams, managing conflict, and ensuring the team's processes and tasks are carried out efficiently.
• Budget Managing
• Ensured SLA compliance and maintained service delivery quality standards.
• Developed and implemented strategies to improve customer satisfaction levels.
• Established relationships with external stakeholders to support service delivery operations.
• Analyzed customer feedback surveys results to identify opportunities for improvement.

• Management and Coordination of the technical team
• Customer Relationship Management
• Conduct technical-functional workshops
• Conduct training sessions
• Define the functional and technical feasibility of the business team requirement
• Lead weekly status meetings with stakeholders to review progress and address issues.
• Reviewed deliverables prepared by team before passing to client.

• Developed data migration strategies from legacy systems into SAP ERP environment.
• Conducted gap analysis between existing system and new proposed solutions.
• Analysis and ABAP Programming (Reports, Queries, Transactions….)
• Data Migration