Kanika Mam
Lynn
Summary
Accomplished Fraud Operations Specialist with a proven track record at Citizens Bank, enhancing customer satisfaction through expert data analysis and team collaboration. Skilled in multitasking and decision-making, significantly improved inventory turnover ratios. Demonstrates exceptional communication and organizational abilities, driving positive outcomes and operational excellence.
Overview
10
10
years of professional experience
Work History
Fraud Operations Specialist
Citizens Bank
05.2022 - Current
- Used statistical methods to analyze data and generate useful business reports.
- Collaborated with other departments for timely resolution of complex issues, ensuring customer satisfaction.
- Contributed to a positive team environment, sharing knowledge, skills, and expertise with colleagues as needed.
Category Specialist
Christian Book Distributors
06.2019 - 05.2022
- Conducted thorough SKU rationalization exercises which resulted in improved inventory turnover ratios.
- Trained junior analysts in analytical techniques and tools, contributing to the overall strengthening of the team''s capabilities.
- Evaluated product performance across various categories, identifying areas for improvement and making recommendations accordingly.
- Assisted marketing teams with developing campaigns tailored specifically for each unique category audience.
- Researched and identified new suppliers and vendors.
- Evaluated product quality and vendor performance to maintain quality standards.
Customer Service Representative
Christian Book Distributors
09.2018 - 06.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Pharmacy Technician
Walgreens
09.2014 - 06.2018
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
Education
Bachelor of Science - Management
Salem State University
Salem, MA06.2018
High School Diploma -
Lynn Classical Highschool
Lynn, MA06.2012
Skills
- Communication abilities
- Organizational abilities
- Decision-Making Competence
- Data analysis proficiency
- Multitasking Abilities
- Excellent Communication
- Time management abilities
- Attention to Detail
- Team Collaboration
- Self Motivation
Languages
Cambodian
Native or Bilingual
Timeline
Fraud Operations Specialist
Citizens Bank
05.2022 - Current
Category Specialist
Christian Book Distributors
06.2019 - 05.2022
Customer Service Representative
Christian Book Distributors
09.2018 - 06.2019
Pharmacy Technician
Walgreens
09.2014 - 06.2018
Bachelor of Science - Management
Salem State University
High School Diploma -
Lynn Classical Highschool
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