KAOUTAR ALLAM
Casablanca
Profil professionnel
Customer-focused professional with over seven years of experience in customer service and travel-related support. Skilled in understanding customer needs, providing tailored advice, managing reservations and ticketing, and maintaining professional follow-up. Combines strong communication and customer-care capabilities with a business management background and hands-on Amadeus GDS expertise.
Vue d'ensemble
2
2
Languages
2
2
years of post-secondary education
10
10
years of professional experience
Expérience
Customer Service & Travel Advisor
ATLAS ONLINE
2019.03 - Current
- Cultivated customer relationships through effective handling of inbound calls, inquiries, and personalized follow-up to enhance overall customer experience.
- Assessed customer needs and delivered tailored advice, solutions, and administrative assistance for travel-related requests, ensuring satisfaction.
- Managed reservations and ticketing using Amadeus GDS, including ticket issuance, modifications and booking management.
- Enhanced customer satisfaction and loyalty through clear communication and responsive assistance in addressing requests.
Accountant & Business Administrator
OPEN MARK
2018.07 - 2018.12
- Prepared financial statements and reports for management review.
- Managed accounts payable and receivable processes efficiently.
- Reconciled bank statements to maintain accurate records.
- Coordinated daily management and accounting activities, ensuring organized administrative follow-up.
Accountant
SOUSACCOUNTING
2018.06 - 2018.07
- Prepared monthly financial statements and reports for internal review.
- Managed financial records and ensured compliance with accounting standards.
- Processed purchase and sales invoices, recorded accounting transactions, and prepared payroll documents to maintain accurate financial reporting and compliance with VAT, corporate tax, income tax, and CNSS regulations.
- Conducted audits to verify accuracy of financial transactions and documentation.
Accounting Intern
SOFINOR
2017.10 - 2018.05
- Assisted in preparing financial statements and reports for management review.
- Recorded and organized accounting documents to maintain accurate financial records; supported supplier payments, tax/CNSS declarations, and payroll preparation.
- Supported account reconciliation processes by verifying transactions and entries.
- Collaborated with team members to maintain accurate financial records.
Business Administrator
ARGAWAL S.A.R.L.
2017.06 - 2017.09
- Coordinated communication between departments to enhance workflow efficiency.
- Developed and maintained office policies to support operational effectiveness.
- Managed scheduling and logistics for meetings and events.
- Coordinated commercial activities by preparing delivery notes and purchase orders for timely processing.
Purchasing & Administration Intern
SUPER CERAME
2016.11 - 2017.02
- Managed purchasing, maintained supplier records, controlled order flow, monitored inventory, and executed routine accounting operations.
- Supported daily administrative tasks for production and operations teams.
- Coordinated meetings and maintained schedules for department heads.
- Assisted in document preparation and record management for compliance audits.
Formation
Specialized Technician Diploma - Business Management
Institut Spécialisé de Technologie Appliquée Maâmoura
kenitra 2015.09 - 2017.06
Baccalaureate - Economics & Business Management
Baccalauréat
kenitra 2013.09 - 2014.06
Compétences
- Amadeus GDS
- Booking Management
- Reservation Management
- Itinerary Planning
- Travel Coordination
- Customer Needs Analysis
- Sales and Customer Advice
- Customer Relationship Management
- Client service
- Customer Follow-up
- Communication
Language
English
Advanced
C1
French
Upper-intermediate
B2
Chronologie
Customer Service & Travel Advisor
ATLAS ONLINE
2019.03 - Current
Accountant & Business Administrator
OPEN MARK
2018.07 - 2018.12
Accountant
SOUSACCOUNTING
2018.06 - 2018.07
Accounting Intern
SOFINOR
2017.10 - 2018.05
Business Administrator
ARGAWAL S.A.R.L.
2017.06 - 2017.09
Purchasing & Administration Intern
SUPER CERAME
2016.11 - 2017.02
Specialized Technician Diploma - Business Management
Institut Spécialisé de Technologie Appliquée Maâmoura
2015.09 - 2017.06
Baccalaureate - Economics & Business Management
Baccalauréat
2013.09 - 2014.06