Kara Burke-Demello
Fall River
Summary
Dynamic Client Services Manager, known for successfully handling tasks in a high-volume setting. Skilled in client relationship management and employee training. Enhancing operational efficiency, fostering compassionate client interactions, ensuring a high standard of care, and a welcoming team environment.
Overview
12
12
years of professional experience
Work History
Client Service Manager
Baystate Veterinary Emergency Services
Swansea
06.2018 - Current
- Oversee new employee hiring and training, create employee schedules, and develop new policies.
- Handle client concerns in a compassionate, professional manner.
- Oversee the specialty appointment scheduler, assist in developing new policies and paperwork, and direct the flow of hospital staff.
- Partake in bi-weekly manager meetings with founders to develop new training materials, address concerns, and continue the new hospital development.
- Assist in daily reception tasks such as client interactions, answering phones, emails, and faxing, filing insurance claims, and scheduling appointments.
Technician/Client Liaison
Taunton Animal Hospital
Taunton
06.2021 - Current
- Assisted the veterinarian during examinations and surgeries.
- Prepared and administered vaccinations.
- Educate pet owners on proper animal care, vaccines, and medications.
- Maintained accurate records of all treatment provided to animals including medical history files and vaccination certificates.
On Call Assistant
Milestone Kennel
Assonet
04.2019 - 06.2024
- Assisted with clients, cleaning duties, and animal care. Scheduled client appointments, prepared contracts, and documented communications.
- Cleaned both indoor and outdoor areas for both small and large animals. Assisted with the care of animals, such as feeding, giving medications, and pet sitting.
- Managed owner's schedule, trip expenses, and tax forms.
Veterinary Receptionist Manager & Basic Technician
Village Veterinary Hospital
New Bedford
09.2016 - 06.2018
- Supervision of reception and the daily tasks. Oversight of both the office scheduling and staff schedules. Inventory and invoice management. General communication with other hospitals. Faxing, creating, and filing paperwork with both Microsoft Office and Google Docs.
- Restraint of patients, taking vitals, and basic grooming care. Assisting the doctor with exams, vaccines, treatments, and surgery.
- Monitoring and basic care of medical patients and boarding pets.
Office Clerk
Supreme Marketing
Fall River
05.2013 - 11.2016
- Assisting the manager and other employees with online orders, product fulfillment, and packaging.
- Basic customer service duties include answering emails, phone calls, and faxes.
- Arrangement of any travel for business trips and log of trip expenses.
- Daily invoicing and inventory checks, as well as checking over any products being shipped.
- Main operator of social media, and research.
Education
Business
Mount Ida College
Newton, MA05.2014
High School Diploma - Culinary
Greater New Bedford Vocational Technical High School
New Bedford, MA05.2013
Skills
- Microsoft Office
- Leadership
- Client relationship management
- Training
- Customer support
- Policy development
- Experience with multiple veterinary software systems
- Records management
Timeline
Technician/Client Liaison
Taunton Animal Hospital
06.2021 - Current
On Call Assistant
Milestone Kennel
04.2019 - 06.2024
Client Service Manager
Baystate Veterinary Emergency Services
06.2018 - Current
Veterinary Receptionist Manager & Basic Technician
Village Veterinary Hospital
09.2016 - 06.2018
Office Clerk
Supreme Marketing
05.2013 - 11.2016
Business
Mount Ida College
High School Diploma - Culinary
Greater New Bedford Vocational Technical High School
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