Karalyn Andrea
Fall River
Summary
Resourceful Member Service Advocate recognized for high productivity and efficient task completion. Skilled in conflict resolution, customer relationship management, and policy explanation. Excel in communication, empathy, and adaptability, ensuring exceptional member service and support.
Overview
20
20
years of professional experience
4
4
years of post-secondary education
Work History
Member Service Advocate
Blue Cross Blue Shield of Massachusetts
Hingham
11.2024 - Current
- Assisted members with inquiries regarding health insurance benefits and coverage options.
- Educated members on claims processing and appeal procedures for improved understanding.
- Resolved member issues by coordinating with various departments to ensure timely responses.
- Maintained up-to-date knowledge of policy changes affecting member benefits and services.
Funeral Director/Embalmer
Rock Funeral Home
New Bedford
04.2014 - 11.2024
- Coordinated funeral services, ensuring adherence to family wishes and cultural traditions.
- Managed all logistics for memorial services and burial arrangements efficiently.
- Provided compassionate support to grieving families during challenging times.
- Conducted pre-arrangement consultations to assist families in planning ahead.
- Prepared and filed necessary legal documentation for death certificates and permits.
- Conducted postmortem care such as embalming and dressing the deceased for viewing or burial.
- Actively participated in community outreach programs designed to promote awareness about funeral industry services.
- Ensured compliance with state regulations and ethical standards during embalming.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Maintained updated knowledge through continuing education and advanced training.
Bartender/Server/Hostess/Trainer
Ninety Nine Restaurants
Taunton
01.2006 - 10.2024
- Provided exceptional customer service in a fast-paced restaurant environment.
- Trained new servers on restaurant procedures and service standards.
- Balanced daily registers and generated sales reports for management.
- Participated in weekly team meetings to discuss goals and objectives set by management.
- Maintained safety and sanitation standards with firm enforcement amongst employees.
- Maintained cleanliness and organization of dining area throughout shifts.
- Communicated effectively with team members to optimize workflow during busy periods.
Education
Associate of Science - Mortuary Science
Fine Mortuary College
Norwood, MA 09.2011 - 06.2015
Some College (No Degree) - Criminal Science
Bridgewater State University
Bridgewater, MASkills
- Customer service
- Member relationship management
- Conflict resolution
- Team collaboration
- Active listening
- Problem solving
- Attention to detail
- Strong interpersonal skills
- Quality assurance
- Time Management
- Analytical thinking
Timeline
Member Service Advocate
Blue Cross Blue Shield of Massachusetts
11.2024 - Current
Funeral Director/Embalmer
Rock Funeral Home
04.2014 - 11.2024
Associate of Science - Mortuary Science
Fine Mortuary College
09.2011 - 06.2015
Bartender/Server/Hostess/Trainer
Ninety Nine Restaurants
01.2006 - 10.2024
Some College (No Degree) - Criminal Science
Bridgewater State University