Karen Joyal
Boston
Summary
Healthcare operations leader with 30 years of clinical and software-support experience spanning hospital settings, EHR systems, and client-facing functions. Brings a deep understanding of medical terminology, clinical workflows, and treatment frameworks, complemented by expertise in documentation accuracy, training, and customer service. Known for exceptional communication, critical thinking, presentation skills, and managing competing priorities with precision.
Overview
33
33
years of professional experience
Work History
Senior Training Specialist – Marketing, Training & Education
MEDITECH
Boston
01.2017 - Current
- Tracked metrics, validated data, and created organizational spreadsheets to identify trends, gaps, and improvement opportunities.
- Collaborated with leadership and cross-functional partners to ensure accurate and effective delivery of system demonstrations to both internal and external stakeholders.
- Managed project needs through all lifecycle stages, including documentation, communication, and timely follow-up.
- Served on the Corporate Training Board and delivered company-wide presentation skills training for all new staff.
- Supported recruiting efforts by conducting interviews, assessing candidates, and extending offers.
- Applied extensive clinical background and medical terminology knowledge to support accurate demonstration content, staff education, and client understanding.
- Worked extensively with UK opportunities, supporting regulatory processes for procurements and ensuring all due‑diligence requirements were completed at the end of each cycle.
- Instrumental in writing materials to support Patient Engagement products.
- Earned MEDITECH Project Management certification and contributed to an international initiative requiring strong coordination and documentation skills.
Senior Specialist – Client Support, Off-Hours & Clinical Applications
MEDITECH
Boston
01.2003 - 01.2017
- Provided high-quality customer service and software issue resolution while ensuring adherence to industry standards and client requirements.
- Authored educational materials to support understanding of product updates and workflow changes.
- Mentored colleagues on best practices and proper handling of compliance-related inquiries.
- Applied deep clinical expertise and medical terminology comprehension to interpret client needs and troubleshoot workflows.
- Assisted clients with system configuration needs, documentation, and follow-up to close outstanding items.
Supervisor – Client Support & Clinical Applications
MEDITECH
Boston
01.1998 - 01.2003
- Led a team of technical and customer service professionals, ensuring timely and accurate resolution of complex requests.
- Managed documentation standards, workflows, and staff workload to support consistent operations and audit readiness.
- Partnered with cross-functional teams to enhance educational outreach programs and client engagement processes.
- Identified improvement opportunities and helped ensure process consistency across the department.
Specialist – Client Support & Clinical Applications
MEDITECH
Boston
01.1995 - 01.1998
- Assisted clients with troubleshooting, system questions, and documentation updates.
- Developed and maintained educational materials aligned with quality and compliance expectations.
- Coordinated with internal teams to share client insights, support updates, and communicate recommended improvements.
Pediatric Facilitator
Dana Farber Cancer Institute
Boston
12.1992 - 07.1995
- Coordinated patient care for newly diagnosed pediatric cancer patients and their families. Worked closely with Physician and Nursing staff to ensure efficiency and accuracy.
Emergency Department
Faulkner Hospital
Boston
- Main secretary in fast paced Emergency Department. Responsible for all administrative work as well as working with all staff to provide safe patient care.
Courtesy Booth Clerk
Roche Brothers Supermarket
Boston
- Balanced all cash registers at day's end.
- Responsible for a weekly report and balance of all transactions of the previous week.
- Handled returns and exchanges while ensuring customer satisfaction.
- Processed customer transactions efficiently at the courtesy booth.
Education
BA - Psychology
University of Massachusetts Boston
Skills
- Presentation Skills
- Stakeholder Communication
- Request Review & Documentation
- Customer Service
- Process Improvement
- Project Management
- Training & Onboarding
- Cross-Functional Collaboration
- Metrics Tracking
- Technical Systems Support
Timeline
Senior Training Specialist – Marketing, Training & Education
MEDITECH
01.2017 - Current
Senior Specialist – Client Support, Off-Hours & Clinical Applications
MEDITECH
01.2003 - 01.2017
Supervisor – Client Support & Clinical Applications
MEDITECH
01.1998 - 01.2003
Specialist – Client Support & Clinical Applications
MEDITECH
01.1995 - 01.1998
Pediatric Facilitator
Dana Farber Cancer Institute
12.1992 - 07.1995
Emergency Department
Faulkner Hospital
Courtesy Booth Clerk
Roche Brothers Supermarket
BA - Psychology
University of Massachusetts Boston