Karen Ribeiro
Framingham
Summary
Results-driven sales professional with over six years of experience in customer service, contract sales, and client relationship management across the U.S. and Brazil. Consistently recognized for exceeding monthly sales targets, closing contracts efficiently, and delivering exceptional client support throughout the full sales cycle. Bringing strong communication, administrative accuracy, and performance-driven skills to contribute effectively to a Sales or Insurance Producer role.
Overview
8
8
years of professional experience
Work History
Account Assistant & Receptionist
Genesis Tax House
Framingham
01.2025 - Current
- Assist clients and provide customer service.
- Manage emails, USPS tracking, and documentation.
- Support tax preparation and bookkeeping using QuickBooks, ProSeries, and Fortis.
- Upload and organize client financial documents efficiently.
Receptionist & Customer Service Representative
Power Mobile Inc.
Framingham
10.2022 - 12.2024
- Provided customer service and technical support in a commission-based retail environment.
- Sold phones, plans, and accessories while consistently meeting sales goals.
- Delivered multilingual support (Portuguese, English, Spanish).
Sales Associate & Store Manager
Acesso Outlet (Furniture Store)
01.2021 - 06.2022
- Managed store operations and led sales in a high-performing retail environment.
- Consistently met and exceeded monthly sales targets.
- Trained staff and maintained inventory and customer relationships.
Receptionist & Sales Assistant
Auto Escola Superior (Driving School)
02.2018 - 01.2021
- Sold service packages and closed contracts, consistently achieving monthly goals.
- Guided clients through registration and licensing processes.
- Managed administrative tasks and customer follow-up.
Education
High School Diploma -
Escola Estadual Maria de Lourdes
BrazilEnglish as a Second Language (ESL) -
Fuller Middle School
Framingham, MASkills
- Sales & Contract Closing
- Customer Service Excellence
- Administrative Support
- Multitasking & Attention to Detail
- Client Relationship Management
- Commission-Based Sales
- Bilingual Communication (Portuguese – English – Spanish)
- Technical Support & Troubleshooting
- Data Entry & Document Management
- CRM & Office Software (QuickBooks, ProSeries, Fortis)
- Phone & Email Communication
- Problem Solving
- Time Management
- Team Collaboration
Languages
- Portuguese, Native
- English, Basic to Intermediate
- Spanish, Basic-Intermediate
Timeline
Account Assistant & Receptionist
Genesis Tax House
01.2025 - Current
Receptionist & Customer Service Representative
Power Mobile Inc.
10.2022 - 12.2024
Sales Associate & Store Manager
Acesso Outlet (Furniture Store)
01.2021 - 06.2022
Receptionist & Sales Assistant
Auto Escola Superior (Driving School)
02.2018 - 01.2021
High School Diploma -
Escola Estadual Maria de Lourdes
English as a Second Language (ESL) -
Fuller Middle School