Karen Suarez
Clinical Manager
Holyoke
Summary
Organized Medical Practice Manager with high degree of professionalism and ethical conduct. Enthusiastic professional fostering positive relationships between staff members and patients.
Overview
8
8
years of professional experience
1
1
Language
Work History
Clinical Manager
Longwood Eye and Lasik
02.2019 - Current
- Communicated effectively with staff members, physicians, and patients, employing active listening and interpersonal skills.
- Managed 30 employees with various personalities and from different cultures for large opthalmic practice.
- Implemented onboarding for new employees, which enabled each to effectively learn tasks and job duties.
- Implemented new policies and educated staff on changes.
Opthalmic Scribe/Technician
Longwood Eye and Lasik
02.2019 - Current
- Documented complete information about examinations, treatment plans, lab results, and other details directly into charts.
- Reviewed records, paperwork, and orders for errors and resolved issues with minimal direction.
- Accompanied physicians through day in fast-paced, stressful environments.
- Kept up-to-date with evolving healthcare regulations to ensure compliance in all aspects of documentation and recordkeeping.
- Assisted physicians during procedures by preparing necessary equipment or supplies ensuring smooth workflow in high-pressure situations.
- Gained valuable exposure to various specialties within medicine through diverse scribe assignments across different departments.
- Selected appropriate ICD-10 and CPT codes for records.
- Recorded patient history to help ophthalmologists determine diagnoses and treatment plans.
- Used Lensometer to measure and record lens power of existing prescriptive spectacles.
- Instilled anesthetic drops and assisted in laser treatments and minor procedures.
- Measured intraocular pressure using Goldman and Tonopen tonometry process.
- Measured and recorded visual acuity and color vision testing.
- Manual Refractions.
- Biometry
- Member of Lasik surgery team.
- Diagnostic testing (OCT, Fundus, Topo, Pentacam, Specular Microscopy, Visual Field).
Sales Associate
Marshalls
01.2018 - 02.2019
- Built relationships with customers to encourage repeat business.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories, and merchandise care.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Education
Medical Assistant
Branford Hall
Springfield 05.2001 -
High School Diploma -
Chicopee High School
Chicopee, MA01-2013
Skills
Patient health education
Onboarding and coaching
Patient care
Patient engagement
Office procedures
Timeline
Clinical Manager
Longwood Eye and Lasik
02.2019 - Current
Opthalmic Scribe/Technician
Longwood Eye and Lasik
02.2019 - Current
Sales Associate
Marshalls
01.2018 - 02.2019
Medical Assistant
Branford Hall
05.2001 -
High School Diploma -
Chicopee High School