Karen A. McCulley
North Attleboro
Summary
Operations leader with significant experience at Sonesta Select and Marriott, specializing in process optimization and guest satisfaction enhancement. Demonstrated success in P&L management and team development, creating a collaborative atmosphere that elevates performance. Skilled in financial data analysis to uncover cost-saving opportunities while maintaining quality assurance across various facilities.
Overview
31
31
years of professional experience
Work History
Area Director of Operations
Sonesta Hotels
Foxborough
09.2021 - 09.2025
- Monitored performance metrics of hotel operations teams, identified areas for improvement, and developed strategies to maximize productivity.
- Oversaw daily operations across multiple regional facilities.
- Provided leadership development opportunities to high performing employees.
- Conducted regular meetings with staff to review progress on goals and objectives.
- Analyzed performance data to identify trends and areas for improvement.
- Performed routine inspections of facilities within the region in order to identify potential safety hazards or maintenance needs.
General Manager
Sonesta Hotels
Foxborough
02.2021 - 09.2021
- Managed daily operations of hotel to ensure guest satisfaction and quality service.
- Analyzed financial reports to monitor budget adherence and identify cost-saving opportunities.
- Enhanced customer relations by addressing concerns promptly and maintaining positive interactions.
- Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
- Created schedules and monitored payroll to remain within budget.
- Created a positive work environment by developing team building activities that encouraged collaboration among departments.
General Manager
Courtyard by Marriott
Foxborough
01.1998 - 01.2021
- Oversaw daily hotel operations to ensure guest satisfaction and service excellence.
- Managed financial budgets and forecasts to maintain profitability and operational efficiency.
- Managed front desk staff, housekeeping, maintenance, security and other departments within the hotel.
- General Manager mentor for Massachusetts Marriott hotels.
Assistant General Manager
Courtyard by Marriott
Foxborough
01.1995 - 01.1998
- Assisted in managing daily hotel operations and staff scheduling.
- Coordinated guest services to enhance overall guest satisfaction and experiences.
- Ensured all staff members had appropriate training and development opportunities.
- Assisted the Hotel Manager in developing and implementing effective strategies for improving guest satisfaction.
- Reviewed employee performance evaluations on a regular basis to identify areas needing improvement.
Education
Framingham State University
Mass Bay Community College
Skills
- Operations management
- Process improvement
- Staff training and development
- Guest satisfaction
- Effective communication
- Problem solving
- Leadership development
- P&L management
- Financial controls
- Quality assurance
- Employee relations
- Sales coaching
References
Available upon request
Accomplishments
Diamond General Manager- Marriott 2015
Timeline
Area Director of Operations
Sonesta Hotels
09.2021 - 09.2025
General Manager
Sonesta Hotels
02.2021 - 09.2021
General Manager
Courtyard by Marriott
01.1998 - 01.2021
Assistant General Manager
Courtyard by Marriott
01.1995 - 01.1998
Framingham State University
Mass Bay Community College