Kari Ribadeneyra
CHICOPEE
Summary
Developed strong customer service and multitasking skills in high-paced restaurant environment. Demonstrates ability to manage multiple responsibilities while maintaining positive and professional attitude. Seeking to transition into new field, leveraging skills in effective communication and team collaboration.
Overview
4
4
years of professional experience
Work History
Server
Max Burger - Longmeadow
04.2022 - Current
- Delivered exceptional customer service to enhance guest satisfaction and loyalty.
- Managed orders efficiently using POS systems to ensure accurate billing and timely service.
- Trained new staff on menu offerings, service standards, and operational procedures.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Increased table turnover rate by efficiently managing orders and ensuring timely delivery of meals.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
Education
Bachelor of Science - Microbiology
University of Massachusetts, Amherst
Amherst, MA06-2027
Associate of Science - Chemistry
Holyoke Community College
Holyoke, MA06-2025
Skills
- Strong work ethic
- Guest engagement
- Hospitality service expertise
- Memory retention
- Team collaboration
- Order accuracy
- Task prioritization
- Foreign language proficiency
- Upselling techniques
- Customer feedback management
Timeline
Server
Max Burger - Longmeadow
04.2022 - Current
Bachelor of Science - Microbiology
University of Massachusetts, Amherst
Associate of Science - Chemistry
Holyoke Community College