Summary
Overview
Work History
Education
Skills
Interests
Timeline
Work Availability
SalesManager
Karim BOUZBOUNE

Karim BOUZBOUNE

Expert In Training Engineering & Performance Management
Marrakesh

Summary

Dynamic Training Specialist and Performance Coach with over 5 years of experience in the multinational offshoring sector. Proven track record in bridging the gap between theoretical learning and operational excellence through data-driven quality audits and innovative pedagogical engineering. Expert in managing the full training lifecycle and optimizing KPIs for high-stakes digital environments

Overview

8
8
years of professional experience
3
3
Languages

Work History

Performance-Driven Trainer

Majorel
Marrakesh, Morocco
09.2022 - Current
  • Full-Cycle Training Management: Lead the complete pedagogical journey from digital onboarding to final performance validation, ensuring new hires meet rigorous operational standards
  • Pedagogical Innovation: Cultivate a "Performance Coach" environment that leverages participative learning to streamline the transition to production while maintaining psychological safety
  • Digital Performance Tracking: Utilize advanced reporting and LMS data to monitor co-hort progression and ensure 100% alignment with client KPIs

Quality Executive

Majorel
Marrakesh, Morocco
12.2021 - 09.2022
  • Quality Pilot & Strategic Feedback: Bridged the gap between theory and practice by performing operational audits and providing constructive feedback loops to improve team performance.
  • KPI & Data Analysis: Established strategic performance reports to track competency development and ensure all departmental excellence standards were exceeded.
  • Operational Coaching: Provided direct proximity support to production teams to align daily activities with client-specific excellence benchmarks.

Customer Support Advisor

Majorel
Marrakesh, Morocco
04.2021 - 12.2021
  • Consultative Problem Solving: Identified unique customer needs and guided them toward optimized solutions through expert product knowledge

Operations & Logistics Coordinator

Jumia
Casablanca, Morocco (Remote)
07.2020 - 11.2020
  • Workflow Optimization: Monitored approximately 10 late orders per minute and coordinated in real-time between vendors, delivery agents, and customers to resolve logistics bottlenecks

International Logistics Agent (Order Cancellation)

Jumia E-commerce
Casablanca, Morocco (Remote)
12.2019 - 06.2020

Multinational Operations: Managed back-office logistics and order cancellations across 10 African markets, including Egypt, Nigeria, and Morocco

CS Sales Specialist

Jumia E-commerce
Casablanca, Morocco
10.2019 - 11.2019
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns
  • Increased sales revenue by developing and implementing strategic sales plans
  • Educated customers about product features and benefits to aid in selecting best options for each individuals' needs
  • Built strong client relationships through consistent communication and effective problemsolving

Fleet Operations & Booking Coordinator

DiRent
Casablanca, Morocco
11.2017 - 09.2018
  • Service Quality Monitoring: Monitored the delivery quality of conveyors, proactively identifying system malfunctions and reporting anomalies to ensure service continuity.
  • Logistics & Fleet Planning: Optimized vehicle park management by tracking movements, assigning vehicles, and planning complex mission schedules for conveyors and subsidiaries.
  • Incident & Contract Management: Managed the full lifecycle of vehicle assignments, including incident/claim reporting, material changes, and the closure of supporting contracts.

Education

Bachelor of Science - Marketing Management

Sherbrooke Academy
Casablanca
05.2001 -

GED -

École Française Des Affaires (EFA)
Casablanca, Morocco
05.2001 -

High School Diploma -

Ibn Al Awam High School
Casablanca
05.2001 -

Skills

Planning and coordination

Interpersonal communication

Train-the-trainer

New hire training

Interests

Music (Guitar)

Football (Technical Analysis)

Video Games (Strategic Gaming)

Timeline

Performance-Driven Trainer

Majorel
09.2022 - Current

Quality Executive

Majorel
12.2021 - 09.2022

Customer Support Advisor

Majorel
04.2021 - 12.2021

Operations & Logistics Coordinator

Jumia
07.2020 - 11.2020

International Logistics Agent (Order Cancellation)

Jumia E-commerce
12.2019 - 06.2020

CS Sales Specialist

Jumia E-commerce
10.2019 - 11.2019

Fleet Operations & Booking Coordinator

DiRent
11.2017 - 09.2018

Bachelor of Science - Marketing Management

Sherbrooke Academy
05.2001 -

GED -

École Française Des Affaires (EFA)
05.2001 -

High School Diploma -

Ibn Al Awam High School
05.2001 -

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Karim BOUZBOUNEExpert In Training Engineering & Performance Management