Karin Maria Gonzalez
9 Isabella St, Worcester
Summary
Experienced with patient interaction, administrative duties, healthcare support systems, and various other customer service roles. Skilled in managing patient interactions, scheduling, and medical records with strong focus on accuracy and efficiency. Known for effective team collaboration, adaptability to changing needs, and consistently achieving results. Possesses excellent communication, problem-solving, and organizational skills, ensuring high-quality customer service and satisfaction.
Overview
13
13
years of professional experience
Work History
Patient Service Associate
Community Health Center
05.2024 - Current
- Oversaw front desk operations in a fast paced pediatric clinic, while greeting about 30-40 patients daily to provide assistance in appointment check ins, scheduling, new patient paperwork, and insurance processing.
- Maintained and organized a confidential filing system of 300+ patients daily.
- Documented patient concerns, medication updates, and other needs to ensure accurate record-keeping and effective communication between patients and medical staff.
Interventional Specialist
Jefferson Radiology
12.2023 - 04.2024
- Managed high volumes of inbound and outbound calls in which patients were assisted in the scheduling of appointments, billing inquires, and account management.
- Coordinated and scheduled a variety of diagnostic interventional procedures, such as ultrasounds,X-rays, MRIs, CT scans, and other interventional radiology procedures.
- Conducted patient surveys to verify eligibility and to ensure proper scheduling for specific radiology procedures.
- Provided exceptional customer service to ensure client satisfaction and a positive brand image was maintained.
Patient Service Coordinator
Hartford Healthcare Medical Group
10.2022 - 11.2023
- Greeted about 50-90 patients daily in a multispecialty clinic of multiple departments such as Urology, Endocrinology, Plastic surgery, and Bariatric surgery.
- Managed incoming calls promptly and directed them appropriately and accordingly to urgency and subject matter.
- Utilized the Epic system to schedule appointments, accurately document patient encounters, review medical histories, and coordinate care.
- Coordinated bariatric surgery appointments, including patient inquiries, referrals, insurance authorization and pre-surgical processes.
Receptionist
Casa Edad de Oro San Juan Center Elderly Housing Inc.
01.2022 - 10.2022
- Welcomed and directed guests with professionalism and warmth
- Scheduled appointments and conducted check-in procedures
- Organized and maintained documentation provided by guests
- Created an inviting and comfortable environment for visitors
Assistant Teacher
Bright Horizons
02.2022 - 08.2022
- Designed and facilitated various entertainment and educational activities for
children. - Supervised and ensured the safety of children during activities.
- Prepared and served a variety of nutritious meals.
- Fostered development of language skills and creativity through art, music, and dance.
Café Server
Barnes & Noble
05.2019 - 05.2020
- Provided exceptional customer service in a high volume and fast paced environment.
- Prepared and served a variety of espresso- based drinks, teas, and specialty beverages while ensuring quality and consistency.
- Maintained cleanliness and organization of the cafe, while adhering to food safety and hygiene standards.
- Managed cash handling, credit transaction, and mobile orders with accuracy and efficiency.
Child Care Assistant
Crossroads Community Cathedral
08.2012 - 11.2017
- Supervised and engaged children in recreational activities
- Designed and facilitated various entertainment and educational activities for children
- Supervised and ensured the safety of children during activities
- Prepared and served nutritious meals
- Fostered development of language skills and creativity through art, music, and dance
Education
Associate's Degree in General Studies -
Manchester Community College
Manchester, CT05.2021
High School Diploma -
Glastonbury High School
Glastonbury, CT05.2018
Skills
- Customer Service Excellence
- Bilingual
- Medical Terminology Proficiency
- Adaptability and Multitasking
- Strong Verbal Communication Skills
- Time Management
- Microsoft Office Suite
- Epic
- Data Entry and Computer Skills
- Quick Learner
Languages
English
Spanish
Timeline
Patient Service Associate
Community Health Center
05.2024 - Current
Interventional Specialist
Jefferson Radiology
12.2023 - 04.2024
Patient Service Coordinator
Hartford Healthcare Medical Group
10.2022 - 11.2023
Assistant Teacher
Bright Horizons
02.2022 - 08.2022
Receptionist
Casa Edad de Oro San Juan Center Elderly Housing Inc.
01.2022 - 10.2022
Café Server
Barnes & Noble
05.2019 - 05.2020
Child Care Assistant
Crossroads Community Cathedral
08.2012 - 11.2017
High School Diploma -
Glastonbury High School
Associate's Degree in General Studies -
Manchester Community College
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