Karisma Rivera
Springfield
Summary
Retail worker with proven track record in delivering high-quality customer service and maintaining smooth operations. Known for reliability and adaptability in dynamic environments, Excels in cash handling, customer interaction, and problem-solving with focus on achieving results. Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Overview
11
11
years of professional experience
Work History
Retail Sales Associate
Bj's Wholesale Club
Springfield MA
11.2025 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained organized merchandise displays to promote sales and improve store aesthetics.
- Operated cash register efficiently, ensuring accurate transactions and customer satisfaction.
- Collaborated with team members to restock shelves and maintain inventory levels effectively.
- Assisted in executing promotional events and activities to drive sales.
- Collaborated with team members to achieve sales targets consistently.
- Assisted customers with online grocery orders to ensure accurate item selection.
- Coordinated order pickups, providing timely service and enhancing customer satisfaction.
- Maintained organized cash drawers, ensuring all funds were accounted for at end of shifts.
- Assisted in balancing registers, identifying discrepancies, and resolving issues promptly.
- Provided training support for new associates on cash office protocols and systems.
- Balanced safe, prepared tills, and prepared register bags for next sales date.
- Maintained organized merchandise displays, ensuring visual appeal and accessibility.
Assistant Customer Service Department Head
Stop & Shop
Springfield, MA
05.2021 - 11.2025
- Assisted in managing customer service team, ensuring high levels of customer satisfaction.
- Resolved complex customer inquiries and complaints, enhancing overall service quality.
- Trained new staff on procedures and best practices, fostering a knowledgeable team environment.
- Developed and implemented process improvements to streamline operations and reduce response times.
- Conducted regular performance evaluations, providing constructive feedback to enhance team effectiveness.
- Maintained accurate and organized file systems to ensure efficient document retrieval.
- Assisted in training new staff on file management protocols and software usage.
- Managed online grocery order fulfillment, ensuring timely and accurate delivery of customer orders.
- Trained new associates on operational procedures and best practices for inventory management.
- Streamlined processes for picking and packing orders, reducing delays in order processing.
- Maintained up-to-date knowledge of product availability and seasonal promotions to improve customer satisfaction.
- Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
Retail Associate
Rainbow Shops
Springfield MA
01.2021 - 05.2021
- Delivered exceptional customer service, enhancing overall shopping experience and customer satisfaction.
- Operated point-of-sale systems efficiently, ensuring accurate transaction processing and cash handling.
- Assisted in inventory management, maintaining stock levels and organizing merchandise displays effectively.
- Trained new team members on store policies, procedures, and best practices for customer engagement.
- Assisted customers in selecting clothing items, providing personalized recommendations based on style and fit.
- Restocked shelves and organized displays in alignment with merchandising standards.
- Maintained a clean and organized store environment for optimal customer experience and ease of locating merchandise.
- Offered personalized customer service to all customers to support satisfaction and loyalty.
- Cleaned, closed, and secured store at end of shift.
- Greeted customers, identified needs and provided product advice.
Food Service Worker
Six Flags New England
Agawam, MA
06.2015 - 12.2015
- Delivered exceptional customer service in fast-paced environment, ensuring guest satisfaction.
- Operated food preparation equipment, adhering to safety and sanitation standards.
- Collaborated with team members to facilitate efficient food service operations during peak hours.
- Trained new staff on food handling procedures and customer interaction techniques.
- Maintained organized cash register and ensured compliance with cash handling procedures.
Education
High School Diploma -
Putnam Vocational Technical Academy
Springfield MASkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Critical thinking
- Active listening
- Order fulfillment
- POS systems expert
- Goal oriented
Timeline
Retail Sales Associate
Bj's Wholesale Club
11.2025 - Current
Assistant Customer Service Department Head
Stop & Shop
05.2021 - 11.2025
Retail Associate
Rainbow Shops
01.2021 - 05.2021
Food Service Worker
Six Flags New England
06.2015 - 12.2015
High School Diploma -
Putnam Vocational Technical Academy