Karlo J. Martinez
Chelsea
Summary
Dynamic inflight crewmember known for delivering exceptional customer service while ensuring safety and compliance. Strong communication skills facilitate effective resolution of in-flight issues, enhancing customer satisfaction in diverse environments. Bilingual in English and Spanish, providing an inclusive experience for all passengers.
Overview
3
3
Languages
11
11
years of professional experience
Work History
Inflight Crewmember - Flight Attendant
JetBlue Airways
02.2016 - Current
- Served as an Inflight Supervisor for three years, providing leadership, coaching, and operational support to inflight crewmembers.
- Conducted Initial Operating Experience (IOE) training and evaluations for newly qualified inflight crewmembers, providing coaching, feedback, and guidance on safety procedures, service standards, and company policies.
- Deliver high-quality customer care as a JetBlue brand ambassador while maintaining a strong focus on safety, security, and operational excellence.
- Respond quickly and effectively to inflight emergencies, medical situations, cabin needs, and other operational challenges.
- Resolve customer concerns using sound judgment, empathy, and creative service solutions.
- Assist customers with carry-on baggage, boarding needs, accessibility accommodations, and unaccompanied minor procedures.
- Provide and promote JetBlue’s inflight products, including beverage and snack service and buy-onboard offerings.
- Promote onboard products and services, supporting ancillary revenue and overall customer satisfaction.
- Utilize company-issued electronic tablets to process onboard sales, access customer information, and support operational functions.
- Evaluate crewmember performance during operational flights and reinforce compliance with FAA regulations, company procedures, and JetBlue service expectations.
- Managed employee performance, addressed operational and customer-service concerns, and supported crewmembers in maintaining safety, reliability, and service standards.
- Collaborated with airport, inflight, and operational teams to resolve issues and support smooth daily operations.
Education
Bachelor of Arts - Liberal Arts/Humanities
Thomas Edison State University
Trenton, NJ10-2026
Associate of Science - Humanities
Thomas Edison State University
Trenton, NJ01-2026
Skills
- Safety procedures
- Customer service
- Crisis management
- Clear communication
- Attention to detail
- Efficient time management
- Collaborative teamwork
Qualifications
LOD Qualification and TransAtlantic Qualification
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Italian
Elementary
Timeline
Inflight Crewmember - Flight Attendant
JetBlue Airways
02.2016 - Current
Bachelor of Arts - Liberal Arts/Humanities
Thomas Edison State University
Associate of Science - Humanities
Thomas Edison State University