Karolina Reichertaite
Casablanca
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
3
3
years of professional experience
Work History
Restaurant Hostess
Ruby Supper Club
04.2024 - Current
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Collected information from arriving customers to seat groups or place them on waitlist.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Checked in with servers to confirm preparedness before seating customers.
Secretary To The General Manager
FFP HOLDINGS
06.2023 - 03.2024
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Assisted in preparation of financial reports, budgeting and forecasting for executive office
Business Development Manager
The Stock Seller
05.2022 - 05.2023
- Oversaw maintenance of client notes on internal CRM system to facilitate future strategies and key results
- Researched prospective clients to develop and execute cold call lists
- Coached and trained staff to comply with company policy and procedures
- Identified cross-selling opportunities through ongoing customer needs analysis
Skills
- Office Management
- Costumer Relations And Communication
- Administrative Support
- Lead Generation
- Microsoft Excel
- Microsoft Word
- Microsoft PowerPoint
- Complex Problem-solving
- Service prioritization
- Group reservations management
Languages
English
Advanced
C1
Lithuanian
Proficient
C2
French
Elementary
A2
Timeline
Restaurant Hostess
Ruby Supper Club
04.2024 - Current
Secretary To The General Manager
FFP HOLDINGS
06.2023 - 03.2024
Business Development Manager
The Stock Seller
05.2022 - 05.2023
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