Karolyn Pimentel
Boston,MA
Summary
State Certified Pharmacy Technician with over 4 years of experience in retail pharmacy. Practiced at calling for overrides to make medications more accessible to patients, doing inventory for medications and communicating with healthcare professionals. Knowledgeable about FDA drug safety guidelines, prescription interactions and pharmacy law.
As well as Nationally Certified Medical Assistant, experienced working in a Community Health Center setting as a Senior Practice Assistant.
Enhanced patient and customer satisfaction through meticulous attention to detail and a strong ability to resolve complex issues.
Professional background includes mastering Administrative Duties, Pharmaceutical and Medical Knowledge,analytical thinking to improve processes, showcasing a commitment to excellence and a proactive approach to problem-solving.
Overview
8
8
years of professional experience
Work History
Senior Practice Assistant
Mass General Brigham's Hospital
07.2023 - Current
- Skillfully trained in Medication Prior Authorizations,Insurance Authorizations for Specialty Office Referrals,Insurance billing and Medical Records Administration.
- Provided assistance to Practice Assistants Team as well as creating a personalized training customized only for our Community Health Center.
- Ensured confidentiality of patient information by adhering to HIPAA regulations and implementing secure data practices.
- Facilitated effective communication between Patients,Providers, Pharmacy,Insurance Companies and other Facilities reducing misunderstandings and ensuring patient satisfaction.
- Maintained accurate medical records, contributing to efficient healthcare processes and better patient outcomes.
Pharmacy Technician
CVS Pharmacy
07.2019 - 08.2023
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Precisely measured and combined ingredients to deliver scrupulous formulation on customer compound prescription orders.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Coordinated verification and filling of more than 230 daily prescriptions in high-volume in a pharmacy environment.
Hostess
Olive Garden Restaurant
08.2019 - 03.2020
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Assisted in training new host staff, sharing best practices for maintaining professional demeanor and efficient work habits.
- Organized, stocked and cleaned establishment's front lobby during shifts to maintain welcoming appearance.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
Lead Hostess
Rosa Mexicano
05.2018 - 05.2019
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Accommodated special seating requests for guests to enhance satisfaction.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Adapted quickly to changing restaurant needs, maintaining composure under pressure and exhibiting excellent problem-solving skills.
Telemarketing Sales Representative
Orange INC. Business Services
09.2017 - 04.2018
- Overcame objections using friendly, persuasive strategies.
- Generated leads and established relationships with potential customers through outbound telephone calls.
- Handled high-volume telemarketing operations with expert use of client management software and computer dialing.
- Made average of 110 outbound and inbound calls per day.
Hostess
Salvatore's Restaurant
01.2017 - 07.2017
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Input orders accurately into POS terminal, split bills and accepted payments.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
Education
National Certification. - Medical Assisiant
Adult Education Massachussets
Boston, MA06.2023
High School Diploma -
East Boston High School
Boston, MA06.2017
Skills
- Administrative and Clinical Duties
- Attention to Detail
- Analytical and Critical Thinking
- Multitasking and Organization
- Fast Learner always willing to learn
- Result-driven professional
Languages
Spanish
Native or Bilingual
Timeline
Senior Practice Assistant
Mass General Brigham's Hospital
07.2023 - Current
Hostess
Olive Garden Restaurant
08.2019 - 03.2020
Pharmacy Technician
CVS Pharmacy
07.2019 - 08.2023
Lead Hostess
Rosa Mexicano
05.2018 - 05.2019
Telemarketing Sales Representative
Orange INC. Business Services
09.2017 - 04.2018
Hostess
Salvatore's Restaurant
01.2017 - 07.2017
National Certification. - Medical Assisiant
Adult Education Massachussets
High School Diploma -
East Boston High School
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