Karsten Becker
Bourne
Summary
Results-oriented leader with a strong record in boosting team productivity and elevating customer satisfaction. Proven skills in problem-solving and communication, facilitating effective team building and development. Achievements include consistently surpassing operational goals, and driving team success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Manager
Planet Fitness
Hyannis
11.2022 - Current
- Led a team of 10 to 30 employees, managing over 3 locations in more than 2 years, ensuring high productivity and excellent customer service.
- Oversaw daily operations, maintaining efficiency and quality standards.
- Coached, developed, and motivated the team to achieve goals on a daily, weekly, and monthly basis.
- Resolved customer complaints regarding sales and service.
- Tracked KPIs related to operational success.
- Managed inventory and supplies to ensure materials were available when needed, on an annual/monthly budget.
Crew Leader
Chris Mark And Sons, Inc. Landscaping And Lawn Care
Bourne
06.2019 - 11.2020
- Provided customer service, addressing client concerns and ensuring satisfaction with completed projects.
- Taught landscaping crew members proper techniques for new plantings and ongoing maintenance.
- Communicated with managers to resolve issues needing attention on customer property.
- Collaborated closely with team members to complete projects efficiently.
Education
Retail Multiunit Leadership -
MOHR Retail Management
10-2024
High School Diploma -
Bourne High School
Bourne, MA05-2020
Skills
- Communication
- Team building
- Problem solving
- Customer relations
- Adaptability
- Time management
Certification
Retail Multiunit Leadership (vRML)
References
References available upon request.
Timeline
Manager
Planet Fitness
11.2022 - Current
Crew Leader
Chris Mark And Sons, Inc. Landscaping And Lawn Care
06.2019 - 11.2020
Retail Multiunit Leadership -
MOHR Retail Management
High School Diploma -
Bourne High School
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