Kary Bernier
Fitchburg
Summary
Professional with strong background in account coordination, adept at managing client relationships and streamlining processes. Proven ability to collaborate effectively with teams to achieve high-impact results. Skilled in project management, communication, and problem-solving, ensuring adaptability to changing needs while maintaining reliability and focus on outcomes.
Overview
5
5
years of professional experience
Work History
Account Fleet Coordinator
Enterprise Mobility
Massachusetts
11.2023 - Current
- Maintain strong relationships with 32 clients to optimize fleet management and service delivery for over 2000 vehicles.
- Analyze client needs alongside three strategy managers to develop tailored fleet replacement recommendations.
- Coordinate with manufacturers to ensure accurate ordering of new vehicles to meet operational requirements.
- Address and rectify billing issues to ensure accurate financial records.
- Provide excellent customer service while onboarding new clients to program.
Assistant Branch Manager
Enterprise Rent-A-Car
Virginia
02.2022 - 11.2023
- Ensured optimal performance and reliability of over 200 vehicles to support operations at three separate flagship branch locations.
- Cultivated a culture of outstanding customer service among employees, contributing to elevated survey scores.
- Established and maintained relationships with local vendors to enhance service efficiency for vehicle maintenance.
- Led branch operations to enhance customer satisfaction and streamline service delivery.
Sales Supervisor
Aramark
Williamsburg, VA
09.2021 - 11.2022
- Collaborated on layout and operational setup of new store, Brick & Vine, ensuring alignment with brand standards.
- Managed inventory levels at three retail locations to ensure optimal stock availability, contacting vendors as needed to address shortages.
- Supervised sales team to achieve daily targets and optimize performance.
- Trained and mentored new staff on product knowledge and customer service techniques.
Education
Master of Arts - Terrorism & Political Violence
University of St Andrews
Scotland06-2024
Bachelor of Arts - International Relations, Minor in Russian & Post Soviet Studies
College of William And Mary
Williamsburg, VA06-2020
Skills
- Organizational growth
- Team leadership qualities
- Data analysis
- Customer relationship management
- Problem-solving capacity
- MS office suite
Timeline
Account Fleet Coordinator
Enterprise Mobility
11.2023 - Current
Assistant Branch Manager
Enterprise Rent-A-Car
02.2022 - 11.2023
Sales Supervisor
Aramark
09.2021 - 11.2022
Master of Arts - Terrorism & Political Violence
University of St Andrews
Bachelor of Arts - International Relations, Minor in Russian & Post Soviet Studies
College of William And Mary