Karyn Butwill
Marion
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Deposit Operations Specialist
First Citizens Federal Credit Union
05.2024 - Current
- Process and review ACH, POS and Check transactions for accuracy and fraud.
- Assist contact center agents, branches and other departments with account maintenance and to ensure policies are being follow.
- Processing and reviewing rejected transactions.
Lending Engagement Specialist
First Citizens Federal Credit Union
04.2021 - 05.2024
- Received member loan applications, evaluated completeness and pinpointed additional information required
- Worked with underwriters, attorneys, dealerships and members to facilitate smooth and timely funding
- Reviewed loan applications in computer system for compliance to loan conditions and established policy
Senior Contact Center Representative
First Citizens Federal Credit Union
06.2019 - 02.2021
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks
Education
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Bristol Community College
Fall River, MASkills
- Customer service
- Time management
- Adaptability
- Communication
- Complex problem solving
- Judgement and decision making
- Organization
Timeline
Deposit Operations Specialist
First Citizens Federal Credit Union
05.2024 - Current
Lending Engagement Specialist
First Citizens Federal Credit Union
04.2021 - 05.2024
Senior Contact Center Representative
First Citizens Federal Credit Union
06.2019 - 02.2021
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Bristol Community College
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