Kasandra Casanova
Dorchester
Summary
Responsible and adaptable professional with a strong focus on customer service excellence. Known for quickly adjusting to new environments, resolving issues efficiently, and consistently delivering positive customer experiences.
Overview
5
5
years of professional experience
Work History
Sales Advisor
Amaben Joyeria
Belen
09.2019 - 01.2023
- Assisted customers in selecting jewelry based on preferences and style.
- Processed sales transactions accurately using point-of-sale systems.
- Assisted clients with inquiries regarding services and account management.
- Processed client requests efficiently through company software systems.
- Warmly greeted customers by employing positive telephone etiquette and asking well-rounded questions to identify issues.
- Demonstrated excellent listening skills and empathy towards customers' needs and concerns.
Costumer Service Specialist
506 Call center
Santa Ana
02.2018 - 04.2019
- Resolved customer complaints by providing accurate information and support.
- Updated internal knowledge base with common issues and solutions regularly.
- Maintained a high level of professionalism while interacting with customers via phone or email.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
Education
Associate in Occupational Safety And Health - Occupational Health And Safety
Universidad Santa Lucia
Alajuela, Costa Rica 12-2019
Skills
- Problem solving
- Active listening
- Customer service
- Conflict resolution
- Effective communication
- Customer relationship management
- Sales transactions
- Inventory management
- Visual merchandising
- Client account management
Languages
Spanish
Native/ Bilingual
English
Full Professional
Timeline
Sales Advisor
Amaben Joyeria
09.2019 - 01.2023
Costumer Service Specialist
506 Call center
02.2018 - 04.2019
Associate in Occupational Safety And Health - Occupational Health And Safety
Universidad Santa Lucia
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