Kasey Ross
Boston
Summary
I am a driven professional with 9+ years of experience within the hospitality industry. Through my experience, I’ve built strong customer service skills and have learned how to properly manage time. I am dedicated to fostering client relations and provide quality, consistency, and service. I value the importance of organization and communication when working in a team dynamic. I strive to maintain a positive mindset and am seeking new career opportunities.
Overview
4
4
years of professional experience
Work History
Conference Services Manager
Harvard Medical School
03.2023 - Current
- Lead the planning and execution of Senior Leadership-level events, partnering with high-profile stakeholders to ensure seamless event delivery.
- Develop, implement, and enhance processes to elevate the client and guest experience, ensuring event standards and KPIs are met.
- Oversee day-to-day management of conferences, meetings, and events, including liaising with vendors, support departments, and internal teams to ensure successful event outcomes.
- Act as the primary point of contact for stakeholders, managing logistics, troubleshooting issues, and maintaining clear communication throughout the planning and event execution phases.
- Create and execute contingency plans for weather-related challenges, while maintaining effective communication between all departments and clients.
- Provide consistent, high-level service by training and mentoring staff to deliver "Platinum Service" in every guest interaction.
- Develop and adapt training materials to support Conference Services team success; conduct regular updates of training guides, manuals, and operational procedures.
- Oversee and facilitate the recruitment and onboarding process for Conference Planner and Community Manager positions.
- Design and maintain schedules for staff, flexing labor and staffing levels as needed, while ensuring adherence to budget and operational goals.
- Manage vendor invoicing and financial transactions, ensuring timely processing and documentation of payments..
- Complete internal audits on guest service functions and provide regular reports to leadership on hospitality operations, activity levels, and guest satisfaction metrics.
Conference Planner
Harvard Medical School
06.2022 - 03.2023
- Managed and coordinated high-profile event logistics, including the scheduling of meetings, security, and parking for guests and vendors.
- Partnered with the General Manager to develop event strategies, create sales forecasts, and implement operational goals to improve client satisfaction.
- Streamlined communication between clients, team members, and third-party vendors, ensuring that all parties were informed and aligned throughout event planning.
- Conducted detailed pre-event meetings with clients to determine expectations, set budgets, confirm timelines, and finalize headcount and event details.
- Coordinated vendor load-ins/outs, providing guidance and maintaining communication to ensure a smooth event execution process.
- Managed weekly events schedules and administrative logistics.
Senior Event Producer (Part-Time)
Sara Kovel Events
06.2024 - Current
- Assist Creative Director with day of event tasks and assigned duties.
- Execute luxury events for high-profile clients that may require confidentiality.
- Point of contact for the client and their guests, adhere to day of needs or last minute requests.
Event Service Intern
The Country Club
05.2021 - 08.2021
- Provided white glove service to all members and guests.
- Prepared various event spaces for dinners, receptions, parties, tournaments, etc.
- Executed sponsorship events for the 2022 U.S. Open.
Education
MBA -
Johnson & Wales University
Online05-2025
Bachelor of Science - Sports, Entertainment, And Event Management
Johnson & Wales University
Providence, RI05-2022
Skills
- Ability to Multitask
- Ability to Work Under Pressure
- Effective Time Management
- Leadership Skills
- Communication Skills
- Ability to Work in a Team
- Detail-Oriented
Timeline
Senior Event Producer (Part-Time)
Sara Kovel Events
06.2024 - Current
Conference Services Manager
Harvard Medical School
03.2023 - Current
Conference Planner
Harvard Medical School
06.2022 - 03.2023
Event Service Intern
The Country Club
05.2021 - 08.2021
MBA -
Johnson & Wales University
Bachelor of Science - Sports, Entertainment, And Event Management
Johnson & Wales University
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