Kassandra Gonzalez
Springfield
Summary
Dynamic professional with a proven track record at Springfield Gardens Apartments, adept at analyzing tenant needs and implementing effective payment solutions. Detail-oriented and organized, I excel in patient care and possess strong problem-solving skills, ensuring compliance and enhancing operational efficiency. Eager to tackle challenges and drive results in any environment.
Overview
12
12
years of professional experience
Work History
Home Health Aide
Touched By an Angel
Ludlow, MA
12.2023 - Current
- Assisted patients with daily living activities, ensuring comfort and safety during care.
- Administered medications as prescribed, maintaining accurate records of patient health status.
- Collaborated with healthcare team to develop personalized care plans for each patient.
- Monitored vital signs and reported changes to medical staff promptly for intervention.
Leasing and Accounts Receivable (Hybrid Work)
Springfield Gardens Apartments
Springfield, MA
02.2022 - 11.2023
- Analyzed rent roll and initiated communication with delinquent tenants via phone, email, and mail correspondence.
- Orchestrated tenant consultations to guide applications for the RAFT program and devise payment plans for overdue rent. Led initiatives to engage tenants in applying for the RAFT program. Helped those who could not complete or understand application.
- Maintained up to date information on community resources to prevent eviction or homelessness to those in need.
Team Leader Manager
Smith and Wesson
Springfield, MA
01.2014 - 05.2020
- Led cross-functional teams to enhance production efficiency and meet project deadlines.
- Developed training programs to improve team performance and operational knowledge.
- Streamlined workflow processes, resulting in reduced lead times and improved resource allocation.
- Implemented quality control measures, ensuring compliance with industry standards and regulations.
Education
Associate of Applied Business - Business Administration
Springfield Technical Community College
Springfield, MA05-2027
Skills
- Patient care
- Detail oriented
- Reliable complex problem solver
- Fast learner
- Basic computer knowledge (Email,SAP,Aims,Excel,Microsoft Office, Excel,and more)
- Organized
- Telephone Etiquette
- Eager to face challenges and meet deadlines
- Driver's License
Languages
Spanish
Native or Bilingual
Timeline
Home Health Aide
Touched By an Angel
12.2023 - Current
Leasing and Accounts Receivable (Hybrid Work)
Springfield Gardens Apartments
02.2022 - 11.2023
Team Leader Manager
Smith and Wesson
01.2014 - 05.2020
Associate of Applied Business - Business Administration
Springfield Technical Community College