Kassandra Marra-Rodrigues
Taunton
Summary
Qualified [Desired Position] with solid background in mental health care. Successfully supported patients through crisis intervention and therapeutic techniques, fostering stable environment. Demonstrated strong communication and empathy in diverse settings, ensuring effective patient engagement and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Mental Health Worker II
Area On Grounds Residential Program
11.2021 - Current
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
- Developed rapport with patients by actively listening and demonstrating empathy during one-on-one sessions, fostering trust and open communication.
- Monitored client progress and provided feedback to families and treatment team members.
Residential counselor
The Whitney Academy
06.2019 - 02.2020
- Function as a Healthy Role-Model
- Participation in Student Therapy Groups
- Participation in Recreational Activities
- Promote Appropriate Social Interactions
- Mentor Adolescents with their Life Skills Development
- Assistance in Community Integration
- Behavior Management
- Model Elements of a Healthful Living
- 1 to 2 Staff to Student Ratios
- All Awake Positions
Teacher
Rock-A-Bye Learning Environment
03.2017 - 05.2019
- Create lesson plans and maintain a safe classroom environment
- Monitor children during outdoor activities
- Interact with children to enhance their learning
- Work with teachers to maintain communication with parents
- Prepare and serve meals and monitor children during lunch and snack time
Crew Member
Dunkin Donuts
07.2016 - 03.2017
- Making sure all machines are cleaned and store is properly closed at night
- Counting and handling registers upon closing
- Providing swift and friendly customer service
- Stocking and keeping stations clean
Assistant Manager
New York & Company
03.2015 - 07.2016
- Assist in employee recruiting, training and development
- Conduct sales and inventory management
- Fulfilled online orders
- Inspire and encourage employees to ensure high level of morale
- Counting and handling registers upon opening and closing store
- Providing swift and friendly service to all customers
Education
Early Childhood Education
Bristol Community College
Taunton, MA05.2015
High School Diploma - General Studies
Taunton High School
Taunton, MA06.2014
Skills
- Patient support
- Conflict de-escalation
- ADL assistance
- Mental health counseling
- Building rapport
- Patient advocacy
- Goal setting assistance
- Medication administration
Certification
First Aid/CPR Certified
MAP Certified
Timeline
Mental Health Worker II
Area On Grounds Residential Program
11.2021 - Current
Residential counselor
The Whitney Academy
06.2019 - 02.2020
Teacher
Rock-A-Bye Learning Environment
03.2017 - 05.2019
Crew Member
Dunkin Donuts
07.2016 - 03.2017
Assistant Manager
New York & Company
03.2015 - 07.2016
High School Diploma - General Studies
Taunton High School
Early Childhood Education
Bristol Community College
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