Katelyn Castro
Norwood
Summary
Professional, reliable, and tech-savvy customer service specialist with over 4 years of experience managing front desk operations, supervising staff, handling high-volume calls, and supporting businesses both in-person and remotely. Skilled in multitasking, scheduling, data entry, and client communication. Currently completing Medical Assistant training and seeking a remote receptionist opportunity where excellent phone etiquette, time management, and administrative skills are valued.
Overview
6
6
years of professional experience
Work History
Key Holder / Supervisor
Monster Mini Golf
11.2024 - Current
- Supervise team operations, manage opening/closing duties, and maintain customer service standards.
- Handle end-of-day reporting, including register reconciliation and deposit preparation.
- Resolve customer inquiries and issues professionally, in person and over the phone.
- Monitor team performance and ensure smooth shift transitions.
- Maintain clean, organized spaces and respond to operational needs in real time.
Front Desk & Administrative Assistant / Social Media Coordinator
Anointed Hands Medical Spa
01.2022 - 01.2023
- Handled all incoming calls, scheduled appointments, and managed email communications remotely and on-site.
- Conducted outbound calls to re-engage past clients and confirm upcoming visits.
- Maintained and organized medical intake forms, questionnaires, and client records.
- Managed company social media presence and created marketing posts to promote services.
- Processed payments, maintained accurate cash records, and tracked product inventory.
- Ensured clients received timely, friendly, and professional service — both virtually and in person.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Customer Service Consultant /Assistant Manager
Sally Beauty
01.2020 - 2022
- Provided product recommendations based on client needs via in-person and phone inquiries.
- Conducted store open/close duties, prepared daily sales reports, and submitted data to corporate.
- Assisted customers with transactions, returns, and questions with a focus on service and accuracy.
- Collaborated with team members to maintain a clean, organized, and welcoming environment.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
Education
No Degree -
Penfoster
01-2026
High School Diploma - undefined
Norwood Senior High School
Norwood, MA01.2020
Skills
- Experienced with Microsoft Office applications
- Experienced with Google Docs, Sheets, Gmail, and Calendar
- Experience with POS and CRM systems
- Telecommunication systems management
- Engagement strategies on social platforms
- High accuracy in data entry
Core Competencies
- Phone & Email Communication
- Remote Customer Support
- Appointment Scheduling & Follow-Up
- Call Handling & Multi-Line Systems
- Front Desk & Administrative Support
- Confidential Data Management
- CRM & Records Organization
- Social Media & Online Messaging
- Team Coordination & Issue Resolution
- Tech-Savvy & Fast Learner (POS, Microsoft Office, Google Workspace)
Ready for Remote Work
- Quiet home workspace
- High-speed internet connection
- Comfortable with Zoom, Teams, Google Meet
- Strong time management & communication skills
Languages
English
Full Professional
Timeline
Key Holder / Supervisor
Monster Mini Golf
11.2024 - Current
Front Desk & Administrative Assistant / Social Media Coordinator
Anointed Hands Medical Spa
01.2022 - 01.2023
Customer Service Consultant /Assistant Manager
Sally Beauty
01.2020 - 2022
High School Diploma - undefined
Norwood Senior High School
No Degree -
Penfoster
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