Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Katelyn Perez

Lynn

Summary

Compassionate and dedicated Home Health Aide with proven expertise in patient care at ABC Home Health Care. Skilled in meal preparation and personal hygiene assistance, I enhance clients' independence while advocating for their needs. My strong communication and problem-solving abilities foster trust and satisfaction, ensuring a high quality of life for those I serve.

Compassionate individual with experience supporting elderly and ill people with in-home care. Promotes understanding attitude and compassionate nature to achieve comfortable and welcoming environment for patients.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Home Health Aide

ABC Home Health Care
08.2024 - Current
  • Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
  • Maintained a clean and safe home environment for patients, reducing falls and accidents.
  • Assisted clients with daily living activities, enhancing their independence and quality of life.
  • Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
  • Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted with meal planning and preparation according to dietary restrictions, meeting nutritional needs while adhering to personal preferences.

Customer Service Representative

The Home Depot Inc
04.2022 - 08.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Conducted training sessions for new hires, ensuring consistent level of service across team.

Education

Bachelor of Science - Nursing

Merrimack College
North Andover, MA
05-2027

High School Diploma -

Lynn Vocational Technical Institute
Lynn, MA
06-2023

Skills

  • Patient care
  • Meal preparation
  • Personal hygiene assistance
  • Feeding assistance
  • Bathing assistance
  • Mobility support
  • ADL support
  • Patient advocacy
  • Nutrition management
  • Bedside care
  • Care plan implementation
  • Respiratory care

Certification

  • HHA - Home Health Aide
  • OSHA certified
  • CPR certified
  • dementia care certified

Languages

Spanish
Full Professional
English
Full Professional
Portuguese
Professional Working

Timeline

Home Health Aide

ABC Home Health Care
08.2024 - Current

Customer Service Representative

The Home Depot Inc
04.2022 - 08.2024

Bachelor of Science - Nursing

Merrimack College

High School Diploma -

Lynn Vocational Technical Institute

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Katelyn Perez