Open To Work
Katelynn Smith
Baldwinville
Work Preference
Summary
Adaptable Front Office Assistant dedicated to providing first-rate attention to guest needs. Versed in quickly and accurately answering questions, offering information, and completing quick check-in or check-out services. Delivers dynamic service and fosters positive relationships with guests and coworkers.
Overview
6
6
years of professional experience
Work History
FRONT DESK RECEPTIONIST
COMMUNITY HEALTH CONNECTIONS
09.2024 - Current
- Checking patients in for appointments by verifying their demographic and insurance information.
- Verifying patients' insurance and primary care physicians listed 3 days before their appointment and the day of their appointment.
- Collecting copayments and applying them to the proper appointment.
- Checking out patients and booking their next appointment.
- Completing tasks in the front desk inbox, such as booking acute appointments, printing letters for patients to put in the mail or to be picked up, faxing documents for the nurses, etc.
- Rescheduling patients when their provider will be absent for the day.
- Sending messages for patients who may have walked into the office with any questions or over the phone to the appropriate provider team or the provider themselves.
- Registering patients in our Electronic Medical Record system to become a patient and setting up their new patient appointment.
- Processing daily batches to have all the copayments and reports match and be given to site manager.
CLERK IV
DTA
01.2023 - 09.2024
- Assisted walk-in clients for various reasons regarding SNAP/TAFDC/EAEDC programs and forms.
- Utilizing the office equipment, I scanned documents that were brought in by the client to be entered into their electronic case file.
- Processed and printed EBT cards for clients that came into the office requesting one.
- In between clients I processed third party verifications.
- After receiving staff schedules I entered the date into a spreadsheet for management to review and approve.
- Ordered forms and brochures for the TAO as needed.
- Ordered office supplies when needed.
- Retrieving messages from the office voicemail and returning all calls. All returned messages entered into Excel sheet.
- Daily recording of case worker's assignments on Excel.
- Any other assigned duties.
REFERRALS ASSISTANT
COMMUNITY HEALTH CONNECTIONS
03.2021 - 01.2023
- Providers would send all referral orders and diagnostic orders to the Referrals Inbox for Referral staff to work on. Insurance referrals and authorizations can take up to two weeks to get an approval or a denial. Once you initiate the request you need to follow it through until a decision has been made, the insurance authorization has been processed, and appointment has been made for the patient. You must have clear and descriptive documentation the patient's chart every time you worked on that referral. My responsibility as a Referrals Assistant was:
- Initiating and obtaining insurance authorizations for patients to be seen at specialty offices, then providing that information to the office for the patient to be contacted for a future appointment.
- Initiating and obtaining insurance authorizations for patients to get diagnostic testing that the provider ordered for the patient at an outpatient facility.
- Calling outpatient facilities close to the patient or that accepts their insurance and setting up those appointments for the patient.
- Calling patients with appointment information and instructions. Also, put that information in the mail.
- Faxing orders, office notes, demographic, and insurance information to specialty offices or outpatient facilities.
- Completing incoming insurance referral requests from the fax.
- I was the back up for the referrals supervisor when she was unavailable, to answer questions or concerns from providers, managers, staff from other offices, and/or training new employees.
FRONT DESK RECEPTIONIST
COMMUNITY HEALTH CONNECTIONS
02.2020 - 03.2021
- Checking patients in for appointments by verifying their demographic and insurance information.
- Verifying patients' insurance and primary care physicians listed 3 days before their appointment and the day of their appointment.
- Collecting copayments and applying them to the proper appointment.
- Checking out patients and booking their next appointment.
- Completing tasks in the front desk inbox, such as booking acute appointments, printing letters for patients to put in the mail or to be picked up, faxing documents for the nurses, etc.
- Rescheduling patients when their provider will be absent for the day.
- Sending messages for patients who may have walked into the office with any questions or over the phone to the appropriate provider team or the provider themselves.
- Registering patients in our Electronic Medical Record system to become a patient and setting up their new patient appointment.
- Processing daily batches to have all the copayments and reports match and be given to site manager.
- Patient registration for COVID-19 Clinics.
- Training new employees for front desk, patient registration and door screening positions.
- Helping in the call center when they were understaffed or working the hours of 5pm-8pm.
- Covering front desk when the staff was out for various reasons.
Education
Medical Billing and Coding Certificate - Medical Billing And Coding
MOUNT WACHUSETT COMMUNITY COLLEGE
444 Green St. Gardner, MA05.2014
HIGH SCHOOL DIPLOMA - Culinary Arts
MONTACHUSETT REGIONAL VOCATIONAL TECHNICAL SCHOOL
1050 Westminster St. Fitchburg, MA06.2006
Skills
- Electronic medical records management
- Insurance verification
- Patient scheduling and coordination
- Copayment collection
- Office administration
- Patient communication
- Employee training and development
- Problem-solving abilities
- Verbal and written communication
- Telephone etiquette
- Epic proficiency
- Departmental support
- Attention to detail
- Administrative expertise
Timeline
FRONT DESK RECEPTIONIST
COMMUNITY HEALTH CONNECTIONS
09.2024 - Current
CLERK IV
DTA
01.2023 - 09.2024
REFERRALS ASSISTANT
COMMUNITY HEALTH CONNECTIONS
03.2021 - 01.2023
FRONT DESK RECEPTIONIST
COMMUNITY HEALTH CONNECTIONS
02.2020 - 03.2021
Medical Billing and Coding Certificate - Medical Billing And Coding
MOUNT WACHUSETT COMMUNITY COLLEGE
HIGH SCHOOL DIPLOMA - Culinary Arts
MONTACHUSETT REGIONAL VOCATIONAL TECHNICAL SCHOOL