KATERIN ROMAN
Boston
Summary
Dedicated security and protective services professional with over 9 years of experience in federal security operations, public safety, emergency response, community support work, and client service. Skilled in situational awareness, incident reporting, conflict de-escalation, and teamwork. Bilingual in English and Spanish. Committed to integrity, professionalism, and pursuing a career in law enforcement.
Overview
10
10
years of professional experience
Work History
Protective Service Officer
Paragon Systems
02.2024 - Current
- Provide protective services at a federal facility, monitoring entrances and maintaining safety protocols.
- Conduct patrols, observe and report incidents, and assist the public professionally.
- Maintain situational awareness and enforce facility rules.
Personal Care Homemaker
Citywide Home Care
06.2016 - Current
- Assist clients with daily living tasks, safety monitoring, and support needs.
- Provide bilingual communication and maintain accurate documentation.
Teacher Assistant (Preschool – 3-year-olds)
Paige Academy
09.2023 - 01.2024
- Supported classroom learning, child safety, and daily routines.
- Assisted lead teachers with instruction, supervision, and communication.
Employment Specialist / Case Manager
New American Association of Massachusetts
01.2022 - 09.2023
- Assisted immigrant clients with employment placement, career planning, and case management.
- Conducted assessments and coordinated services.
Vaccine Outreach Coordinator
New American Association of Massachusetts
01.2022 - 09.2022
- Conducted community outreach and supported COVID-19 vaccine initiatives.
- Helped residents access health resources.
Console Operator
General Electric – Power Division
02.2019 - 04.2021
- Monitored systems and equipment operations in a power facility environment.
- Followed safety protocols and responded to alerts.
Protective Service Officer
Paragon Systems
06.2017 - 02.2019
- Conducted access control, screening, patrols, and incident reporting.
- Supported federal law enforcement operations.
Security Officer
Allied Universal
09.2015 - 04.2017
- Secured hospital premises through patrols and surveillance.
- Assisted staff, maintained logs, and supported public safety.
Education
Bachelor of Arts - Sociology & Criminology
University of Massachusetts Boston
Boston01.2021
Associate of Arts - Criminal Justice
Bunker Hill Community College
01.2018
Skills
- Security & Protective Services
- Federal Facility Access Control
- Patrol, Surveillance & Incident Response
- Emergency Procedures & Crisis Management
- Report Writing & Documentation
- Conflict Resolution & De-escalation
- Client Service & Community Engagement
- Bilingual Communication (Spanish/English)
Timeline
Protective Service Officer
Paragon Systems
02.2024 - Current
Teacher Assistant (Preschool – 3-year-olds)
Paige Academy
09.2023 - 01.2024
Employment Specialist / Case Manager
New American Association of Massachusetts
01.2022 - 09.2023
Vaccine Outreach Coordinator
New American Association of Massachusetts
01.2022 - 09.2022
Console Operator
General Electric – Power Division
02.2019 - 04.2021
Protective Service Officer
Paragon Systems
06.2017 - 02.2019
Personal Care Homemaker
Citywide Home Care
06.2016 - Current
Security Officer
Allied Universal
09.2015 - 04.2017
Associate of Arts - Criminal Justice
Bunker Hill Community College
Bachelor of Arts - Sociology & Criminology
University of Massachusetts Boston